FAMILY INVESTMENT SPECIALIST SUPERVISOR II

THIS IS AN INTERNAL ONLY RECRUITMENT FOR CURRENT EMPLOYEES OF DEPARTMENT OF HUMAN SERVICES, CECIL COUNTY DEPARTMENT OF SOCIAL SERVICES.

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DEPARTMENT OF HUMAN SERVICES

CECIL COUNTY DEPARTMENT OF SOCIAL SERVICES

170 EAST MAIN STREET

ELKTON, MD 21921

The primary function of this position is to lead a team of Family Investment Specialists in two units. These units determine technical and financial eligibility and provide case management services for Family Investment Programs in accordance with federal, state and local regulations and procedures.

Assigns work and reviews case records for accuracy, timeliness and compliance with State and Federal policies, laws and rules and regulations; plans and controls workload to assure quality of services; trains unit employees to ensure the accurate and timely provision of Food Stamps, Temporary Disability Assistance Program, and Emergency Assistance benefits and services; reviews and approves biweekly time sheets and leave requests. Utilizes automated systems, reports, direct observation and customer feedback to deliver high quality customer service consistent with the agency's mission; analyzes employees' work product to determine causes of errors and implements corrective action plans; participates in the development and implementation of SOPs to address new policy or changes to existing policy; Agency Liaison for the Maryland Health Connection as backup Change Champion and Verification Administrator. Prepares and submits reports or other data; participates in meetings, trainings or local and State-level workgroups; participates in shelter activities during local emergencies as assigned by Administration.

Education: Possession of a Bachelor’s degree from an accredited college or university.

Experience: Two years supervising workers engaged in determining eligibility for governmental assistance programs or monitoring compliance in those programs.

Notes:

1. Additional experience as described may be substituted on a year-for-year basis for up to four years of the required education.

2. These requirements are established by the Family Investment Administration by authority provided in Human Services Article Title 5, Subtitle 2, Section 204, (b)(1) of the Annotated Code of Maryland. The Office of Personnel Services and Benefits of the Department of Budget and Management and the Examination Services Unit of the Department of Human Resources do not have the authority to accept substitutions or equivalents.

Preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Three years experience working with State systems such as CARES (Clients Automated Resources & Eligibility System)and ECMS (Enterprise Content Management System(On-Base)).

Three years experience of Family Investment policies and procedures.

Must be a current State of Maryland employee willing to work in Cecil County, which is located approximately 55 miles north of Baltimore, off of Interstate 95; the last exit before the MD/DE line.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

STATE OF MARYLAND BENEFITS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-0882. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.

TTY Users: call via Maryland Relay