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District Manager

Recruitment #19-002730-0002


This is a Management Service position, and serves at the pleasure of the Appointing Authority.




Department of Human Services

Baltimore City Department of Social Services

500 N. Hilton Street

Baltimore, MD 21229

Main Purpose of Job

This position functions as a manager by providing the administration of the direct delivery of services for the Family Investment Administration and other income support programs to eligible residents within the geographical boundaries of a Family Investment Center in Baltimore City. The Bureau of Family Investment Administration of the Baltimore City Department of Social Services directs activities to assist families with children while preparing them for independence. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the Department and promotes the work of the department through frequent interaction with customers, public officials, advocates and agency personnel.


Mandates the implementation of ongoing, changes, and new program requirements in order to comply with Temporary Disability Assistance Program (TDAP), Food Supplement and Medical Assistance (MA) regulations. This is done by reviewing and interpreting program requirements, discussing new and revised requirements, conducting Family Investment (FI) staff meetings, writing operating procedures, providing policy clarification, monitoring to ensure that staff are implementing the requirements correctly and provides customer service to both internal and external customers.

Ensures compliance with federal and local policies by overseeing the timely and accurate completion of applications, redeterminations and corrective actions by meeting with the Assistant Manager, supervisors, individual case managers and utilizing the Client Information System (CIS), Medicaid Management Information System (MMIS) systems, Data Watch as well as regularly generated reports including the Application Status Report and in house control systems; and performs other related duties as assigned.  


Education: Possession of a bachelor’s degree from an accredited four-year college or university.

Experience: Eight years of experience in administrative, professional or technical work, three years of which must have involved supervision of other employees or exercising responsibility for program development.


1. Applicants may substitute education at the graduate level at an accredited college or university at the rate of 30 semester hours on a year-for-year basis for a maximum of two years of the required general experience.

2. Experience in a human service program may be substituted on a year-for-year basis for the required four years of college education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education, three (3) years of which must have been in an administrative supervisory or consultative capacity.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Two years experience using CARES (Client Automated Resources and Eligibility System) and Data  Watch Generator.
  • One year experience in monitoring and managing an operational budget.
  • Three years experience in Family Investment Administration programs.  


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.



If you have any questions about this recruitment, please call 443-378-4560.

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to: Attn: Quiana Tarleton, Baltimore City Department of Social Services, 1910 N. Broadway, Baltimore MD 21213.

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.