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Recruitment #19-002729-0003


This recruitment has a Selective Qualification. You must meet both, the Minimum Qualifications AND the Selective Qualification.

It is important to complete the Supplemental Questions as part of the application process. 




Department of Human Services

Social Services Administration

311 W. Saratoga Street

Baltimore, MD  21201

Main Purpose of Job

This position supports the development and implementation of the Continuous Quality Improvement (CQI) process that utilizes evidence-driven decision-making within the Department of Human Services, Local Departments of Social Services (LDSS's) and the Social Services Administration (SSA) leadership. The incumbent in this position designs technical assistance strategies for child welfare programs based on the review and analysis of qualitative and qualitative data; assists with customizing local, regional, and statewide technical assistance plans, consultations with local department administrators and Federal program officers, and participates in meetings with internal and external stakeholders; conducts best practice research to inform the development of the subsequent technical assistance strategies, and analyzes data to inform policy and practice recommendations; informs existing and innovative statewide child welfare practice and policy decisions; supervises review teams for program effectiveness and compliance with Federal and State regulations; ensures that Maryland's child welfare continuum meets the safety, permanency and well-being needs of children and youth; and assists the managers with tasks as designated by the executive staff.


Analyzes narrative and statistical reports to monitor the statewide continuous quality improvement of child welfare programs to meet Federal measures at State and Local levels; develops technical assistance strategies for continuous quality improvement of child welfare outcomes; evaluates compliance with Federal and State regulations and reports the findings to the local department administrators and SSA Leadership Team; writes corrective action plans to include Local and State deficiencies identified by analyzing and monitoring data; supervises review teams that conduct on-site reviews at the LDSS's; utilizes Statewide Automated Child Welfare Information System (SACWIS) to conduct case level reviews and aggregate data analysis; makes recommendations to SSA Program Managers to coordinate planning and delivery of training and technical assistance activities to enhance child welfare service state and local outcomes; partners with key internal and external stakeholders on the implementation of SSA's CQI process; coordinates instructional design and curriculum development to support the needs of child welfare workforce to align with recommendations for data and program analysis or new practices implementation; assists in partnering with SSA Research and Evaluation and Workforce Development staff, TA partners, and the Child Welfare Training Academy to ensure data literacy and ability to carry out evidence-driven decision-making by LDSS staff and central office leadership to drive outcomes improvement; composes reports to summarize training and technical assistance implementation interventions and program outcomes; assists in the preparation, review and monitoring of program budgets; and performs other related duties as assigned.


Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Education: Possession of a bachelor’s degree from an accredited four-year college or university.

Experience: Seven years experience in administrative, professional or technical work, two years of which must have involved supervision of other employees or exercising responsibility for program development.


1. Applicants may substitute education at the graduate level at an accredited college or university at the rate of 30 semester hours on a year-for-year basis for a maximum of two years of the required general experience.

2. Experience in a human service program may be substituted on a year-for-year basis for the required four years of college education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two (2) years of which must have been in an administrative supervisory or consultative capacity.


Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two years of the required minimum qualification experience must have been with Continuous Quality Improvement and monitoring of a Child Welfare Program.


Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

The ideal candidate will possess the following:

1. Four years of experience utilizing the Statewide Automated Child Welfare Information System, qualitative and quantitative data analysis and Maryland Children's Electronic Social Services Information Exchange System (MD CHEESIE).

2. Four years of experience analyzing child welfare data.

3. Three years of experience providing technical assistance to improve performance in a human services field.

4. Three years of experience monitoring a child welfare program.

5. Knowledge of the Federal Child and Family Services Review.

6. Strong time management, priority setting and problem-solving skills.

7. Flexibility in a busy environment.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.



The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 1135, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-0882. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have questions concerning the recruitment process for this position, please call 410-767-7414.

TTY Users: call via Maryland Relay.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.