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IT PRODUCTION CONTROL SPECIALIST SUPERVISOR

Recruitment #19-000435-0001

GRADE

13

LOCATION OF POSITION

Maryland Department of Human Services
311 W. Saratoga Street
Baltimore MD 21201
 

Main Purpose of Job

The main purpose of this position is to function as a supervisor in the Central Distribution Center of the Department of Human Services (DHS), Division of Administrative Operations (DAO). This position supervises IT Production Control Specialists in the printing, processing and distribution of all output from the Client Information System (CIS) letters, notices, earnings withholding, driver's license suspension etc.; Maryland State Dept. of Education/Child Care Automated Tracking System (MSDE/CCATS) Child Care Provider, invoice packages, redeterminations, provider vouchers; Maryland Children's Electronic Social Service Information Exchange (MDCHESSIE) foster care parent invoices and vouchers and Baltimore City Foster care checks.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (AND selective; see section below) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

EDUCATION: Graduation from an accredited high school or possession of a high school equivalency certificate.

EXPERIENCE: Four years of experience scheduling or setting up information technology jobs for production, controlling data input and output or maintaining a tape library for multipurpose, multi-tasking computers.

NOTES:

1.  Experience operating computer equipment for the purpose of data entry, word processing or maintaining information or performing clerical work involving reconciliation of data may be substituted on a year-for-year basis for the required education.

2.  Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Computer Clerk and Assistant classifications or Computer Clerk and Assistant specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One year experience in any of the following equipment/software, such as Integrity Software, High Speed Printers, Mail Sorters, Elixir Forms Design Software or UPS Shipping Equipment.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications. 

1.  Two years of supervisory experience.

2.  Customer service experience in an IT Production setting.

3.  Experience managing an IT Production office.

4.  Experience in budget preparation.

5.  Advanced level computer experience.

6.  Proficient with Google Docs and Sheets.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201. All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date. 
 
Resumes will NOT be accepted in lieu of completing the application.
If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882. 
 
Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.
If you have any questions concerning the recruitment process for this position, please call 410-767-7414. TTY Users: call via Maryland Relay  

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.
 
People with disabilities and bilingual applicants are encouraged to apply.
We thank our Veterans for their service to our country, and encourage them to apply.