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Bilingual Outreach Staffer *REPOSTED*


Recruitment #18-009637-0001




The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms.  The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually. 

This is a Special Appointment position, and serves at the pleasure of the Appointing Authority.


Grade 13 


Baltimore, Maryland


The Consumer Education and Advocacy Unit (CEAU) is recruiting for an Outreach Staffer I/Bi-Lingual (Spanish and English) Translator.  This individual must be fluent in both languages for speaking, reading, and writing purposes.  This position is responsible for attending and staffing outreach events that includes many evenings and weekends; assisting with the operation of the CEAU Rapid Response Program; and handling disaster response for those insured in the State of Maryland.  In addition, this individual will provide information concerning all lines of insurance, insurance laws and regulations. And will provide related information to consumers; and assist in identifying outreach opportunities, scheduling events, and networking with potential agency partners.  Possession of a vehicle and valid driver’s license is required for extensive in-state travel (approximately 60-70%).  This position involves special physical demands such as the ability to lift 50 plus pounds, climb ladders, lift and set up supplies and exhibits.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.


Experience:  Six months experience performing marketing or outreach related functions.


Applicants must have English to Spanish/Spanish to English oral and written communication skills.


At least two years of experience in the insurance industry as an agent, customer service representative, claims adjuster, underwriter, or related experience. Knowledge, understanding, and interpretation of Maryland insurance laws. 



If you have any questions about this recruitment, please contact


For immediate consideration, upload one WORD or PDF file, at the "Resume" tab, that contains:

1. a cover letter stating your interest and specific salary requirements; and

2. a current professional resume.


If you are unable to apply online, you may submit via mail.  Please be sure to include all documents listed above to ensure timely processing. Complete application packets may be mailed to:


Maryland Insurance Administration

Human Resources - Recruitment #:  18-009637-0001

St. Paul Place, Suite 2700

Baltimore, MD 21202


Incomplete submission will not receive consideration.


TTY  Users: call via Maryland Relay



We thank our Veterans for their service to our country, and encourage them to apply.


As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity