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Manager, Systems Development

Recruitment #18-005477-0017


This is a Management Service position, and serves at the pleasure of the Appointing Authority.





Department of Human Services

Social Services Administration

311 W. Saratoga Street

Baltimore MD 21201-3500

Main Purpose of Job

This position is responsible for the on-going development, implementation and maintenance of State and Local Department's of Social Services (LDSS) staff operations and use of both the Child Welfare complex automated systems which supports case management, payment and reporting of the Department's child's welfare programs, and the new Adult Services Information System within the Department of Human Services (DHS), Social Services Administration (SSA).

This position provides senior level direction and support in the following areas:

  • Serves as the technical Product Owner in relation to development of SSA Information Systems.
  • Evaluation of system functioning from the programmatic perspective for the purpose of recommending and developing on-going system changes and enhancements, including the development of reports and data outputs needed at several levels of the agency starting with the caseworkers and supervisors who use the systems.
  • Development and implementation of policies and training related to the operation of SSA Information Systems in the LDSS's.
  • Direction of the development and implementation of policy directives related to the use of the system, including training and support, call center for payment and user concerns.
  • Direction of the response to central, local department, provider and constituent concerns related to the on-going operation of the systems.
  • Management of all placement contracts in the systems, payment systems, and federal cost allocation and reimbursement (e.g. Title IV-E).
  • Integration of SSA Information Systems with other agency administrative databases to achieve secure and useful data sharing to support the work of the frontline staff.



Manages the development and coordination of statewide Information Systems including but not limited to:

  • Information systems developed and how they support the Child Welfare and Adult Services programs, data information and extractions, including the transfer of legacy data to the new SSA Information System.
  • Shares and processes data with sister agencies without compromising confidentiality or data integrity, for example: Department of Juvenile Services, Governor's Office for Children, Maryland Department of Health without compromising the integrity of SSA's data processes and policies according to Federal and State compliance, rules, laws, policies and procedures.
  • Ensures that policy instructions align with the capabilities of the new SSA Information System, and ensures that the new SSA Information System adheres to Federal and State compliance, rules, regulations, policies and procedures.
  • Works with DHS Secretary, Information and Security Officer(s), Directors, Information Systems Directors or designees, sister agencies in coordination with the Agency and statewide modernization efforts.
  • Develops and manages implementation plans utilizing project management standards.
  • Monitors the work progress of central and local department staff to ensure that SSA Information Systems function in the daily operations of child welfare and adult services casework practices; assesses and resolves central, local department, provider and consumer programmatic concerns.
  • Assesses programmatic needs as it relates to system changes and major enhancements and provides written recommendations to DHS Executive level staff (SSA, OTHS, Office of the Deputy Secretary for Operations).
  • Conducts on-going assessment of SSA Information Systems training curricula to ensure alignment with current child welfare policy and practice.
  • Develops strategic plans regarding systems needs, resources and supports needed.
  • Provides direct supervision and management to Systems Development supervisors and staff.
  • Performs other related duties as assigned.



Education: A bachelor's degree from an accredited college or university.  

Experience: Eight years of experience in administrative or professional work that focuses on IT systems including design, development, improvement, support, and training of the agency information systems.  Three years of this experience must have involved the supervision of other employees or exercising responsibility for information systems management.


Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

The ideal candidate will possess the following:

  • Possession of a Master’s degree in Human Services or a related field.
  •  Three years of experience working in a public human service agency, such as: child welfare and/or adult services.
  • Experience in information systems development using the Agile software development methodology.
  • Strong written and oral communication skills.
  • Ability to prioritize and multi-task effectively.
  • Flexibility in a busy environment.
  • Strong time management, priority setting and problem-solving skills.


The assessment will consist of a rating of your education, training and experience related to the requirements of the position.  Therefore, it is important that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work.  All information concerning your qualifications must be submitted by the closing date.  You must possess the minimum qualifications to be considered for this position.  Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment and clearly indicate your college degree and major on your application.  Credit may be given for relevant part-time, temporary, or volunteer experience including the number of hours worked per week. 



If you have any questions about this recruitment, please contact the Department of Human Services at 410-767-7414.

Applicants who meet the minimum qualifications will be evaluated.  This office, with your approval, will verify your prior applicable work experience.  In order to receive full consideration for time worked, please complete dates of employment in its entirety and identify number of hours worked for each entry.

College transcripts are not required for review of your application and do not need to be forwarded.  Please clearly indicate your college degree and majors on your application.  If selected for an interview, you will be required to bring an official transcript with you.  For all foreign education obtained outside of the U.S., you will be required to provide proof of equivalent American education as determined by a foreign credential evaluation service if selected for an interview.

Online applications are STRONGLY preferred; however, the paper application may be submitted to: DHS/Employment Services Division, attn: Jocelyn Maschal, 311 W. Saratoga Street, Room 141, Baltimore MD  21201-3500.  The paper application must be received by 5 p.m. close of business on the closing date of the recruitment.  No postmarks will be accepted.  The previous Maryland State application (MS-100) will not be accepted.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.