Skip to Main Content

Powered by JobAps


Manager of Human Resources Operations

Recruitment #18-004920-0001


This is a MANAGEMENT SERVICES position with the Department of Public Safety and Correctional Services. The incumbent serves at the pleasure of the appointing authority.




Human Resources Services Division

300 E. Joppa Road

Towson, Maryland 21286

Main Purpose of Job

The purpose of this position is to ensure that all members of the units supervised in the Human Resources Services Division (HRSD) are adhering to COMAR, MD State Personnel and Pension Articles, the agency personnel policies and procedures and hiring and promotional standards relative to all agency recruitments, recruitment examinations, promotional processes, personnel transactions, new hire onboarding processes, retirement coordination and benefits coordination. The incumbent in this position will also provide administrative assistance to the Deputy Director of Operations for the Human Resources Services Division (HRSD).


Manages and oversees the day-to-day operations of the following units with the Department of Public Safety and Correctional Services (DPSCS); Human Resource Services Divisions (HRSD):

Recruitment Unit: Oversees the management of two HR Administrator I/Assistant Managers of Recruitment Processing who supervise the recruitment process to fill vacancies. This unit is designated to complete the full hiring cycle to include, conducting meetings with hiring managers, determining the most effective method for recruiting, utilizing the JobAps recruitment system, conducting interviews and making recommendations for hiring the best qualified candidates.

Human Resource Operation Support Unit: Oversees the management of the HR Administrator II/ Manager of Operational Support staff. This unit is the direct support to the correctional facility staff and leadership team. The HR staff provides; guidance and direction for the leadership in their respective correctional facility and provide HR generalist functions involving the HR transactions in the Workday/PeopleSoft personnel system.

Examination and Promotional Unit: Oversees the management of the HR Administrator II and I. This unit develops written examinations with subject matter experts, conducts job analysis, conducts exam validations and administers exams. This unit also develops and adheres to the agency's standards and processes involved with the large number of correctional promotions.

Orientation Unit: Oversees the management of the HR Administrator I/Ast. Manager of orientation, who supervises the new hire onboarding experience and processes to include, conducting orientation, providing information and interpretation of Federal, State and DPSCS policies, ensures the full completion of the Workday system requirements of the onboarding process for new hires and creates personnel files in compliance with the agency standard procedures.

Personnel Services Unit: Oversees the management of the HR Administrator I/Ast. Manager of the Employee Services Unit; this unit advises employees, interprets state policies and standards relative to benefits, retirement, personnel transactions.

Provides advice and guidance to; employees, supervisors, program managers, agency executives and other public officials regarding HR related matters.

Develop strategic plans for retaining employees and maintaining career development throughout the DPSCS.

Interprets and applies HR related laws, regulations, policies and procedures relevant to the SPMS.

Assesses agency training needs and provides training in HR related or other employee development areas.

Establishes work priorities and evaluates the performance of employees engaged in HR operational activities.

Develops new or revises existing HR related processes, policies and procedures to increase efficiency and accomplish established HR administration goals and objectives.

Maintains confidentiality for all HR related activities.

May prepare and administer a HR program budget.

Performs other related duties.


Education: A bachelor’s degree from an accredited college or university in Human Resources, Business Management, Business Administration, Industrial Organizational Psychology, or a related field.

An unofficial copy of your degree/transcript must accompany your application or the college and graduate school information must be completed on your application under the "College and Graduate School Education" section.

Experience: Six years of professional HR experience. Four years of which must be at a supervisory or management level; overseeing and coordinating the general operations of a HR generalist unit to include; applying personnel rules and regulations, developing recruitment and retention strategies and supporting promotional processes.


Employees in this classification are required to obtain certification in State Personnel Management System policies and procedures and in the functionality of the Statewide Personnel System from the Office of Personnel Services and Benefits, Department of Budget and Management within six months from the time of appointment to the position. Employees are also required to obtain recertification every six months thereafter.


All persons who meet the minimum qualification will be approved on the certification list and will be placed on the employment (eligible) list for at least one year.  Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after the above closing date.



To submit qualifying documents; the preferred method is to upload them using the "other" tab on the online application. However, if you’re unable to upload your documents, please fax requested information only to 410-585-0570 (providing a cover sheet with your contact information, recruitment name, recruitment number and the number of pages faxed). We will not consider information submitted after the closing date of this announcement.

Resumes will NOT be accepted in lieu of completing the online or paper application.

Online applications are STRONGLY recommended; if you do not have internet access, please mail the Maryland State Application (paper) by the closing date to:

Department of Public Safety & Correctional Services

HRSD-Recruitment & Examination

6776 Reisterstown Road, Suite 309

Baltimore, MD 21215

For more information, please call 410-585-3563.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

TTY Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.