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Casino Compliance Supervisor

Recruitment #18-003633-0001

GRADE

15

LOCATION OF POSITION

Hollywood Casino in Cecil County, Maryland

Main Purpose of Job

A Casino Compliance Supervisor is responsible for performing the same casino compliance duties at the Maryland Lottery licensed gaming facilities as the casino compliance representatives perform. Employees in this class are responsible for certifying revenue from the video lottery terminals, receiving complaints from the public, receiving shipments of State owned equipment, monitoring facility employees and vendors and ensuring that various aspects of the casino internal controls and security surveillance and responsible gaming plans are adhered to, perform licensing function and ensure the integrity of the VLT gaming operation. In addition to the supervision of employees, the Casino Compliance Supervisor is responsible for reviewing circumstances and recommending actions regarding new hires, transfers, suspensions, promotions, and/or terminations.

POSITION DUTIES

The duties of this position include but are not limited to :

1. Certifying revenue from the Video Lottery Terminals (VLT).

2. Receiving complaints from the public.

3. Receiving shipments of State-owned equipment.

4. Monitoring facility employees and vendors and ensuring that various aspects of the casino’s internal controls, security surveillance and responsible gaming plans are adhered to.

5. Supervise employees and vendors; maintain staffing schedules; review employee reports and operations.

6. Employees in these positions are responsible for conducting investigations, when warranted.

7. Employees in this classification are deemed essential employees and must report for work or remain at work during declared state of emergency conditions to support continued lottery and casino operations. Employees are subject to call-in 24 hours per day 7 days per week.

MINIMUM QUALIFICATIONS

Education:      A Bachelor’s degree from an accredited college or university.

Experience:   Three years of experience in investigative or professional work.

Notes:

1. Candidates may substitute additional experience in investigative staff work or professional staff work on a year-for-year basis for the required education.

2. Candidates may substitute graduate level education at an accredited college or university at the rate of 30 credit hours for each year of the required experience.

3.  Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year to year basis for the required education and experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preferred Qualifications:  

- Experience conducting investigations  

- Experience conducting regulatory compliance for gaming 

- Experience supervising employees

LIMITATIONS ON SELECTION

This position is limited to current Maryland Lottery and Gaming Control Agency employees only.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of  Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

BENEFITS

FURTHER INSTRUCTIONS

Resumes will NOT be accepted in lieu of completing the online or paper application. Online application process is STRONGLY preferred. If online access is not available, submit a paper application and resume to:

Maryland Lottery and Gaming Control Agency

Attention: Nathan Warfield, Human Resources Director 1

800 Washington Boulevard, Suite 330 Baltimore, MD 21230

TTY Users: call via Maryland Relay

For information regarding this recruitment call 410-230-8764 or email Nathan.warfield@maryland.gov.

As an equal opportunity employer Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.