FAMILY INVESTMENT SPECIALIST IV

This Statewide Recruitment is reopened to allow additional candidates to apply and to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Department of Social Services throughout the State.

APPLIED PREVIOUSLY FOR THIS RECRUITMENT (18-003547-0001), DID NOT MEET THE MINIMUM QUALIFICATIONS AND WOULD NOW LIKE TO REAPPLY? Please contact the HR Analyst listed at the top of this job posting for assistance.   

PREVIOUSLY APPLIED AND HAVE BEEN APPROVED FOR THIS RECRUITMENT (18-003547-0001)?You do not need to reapply. You remain on the eligible list for this recruitment; your expiration date has been extended into next year. If you have any questions concerning your application, please contact the HR Analyst listed at the top of this job posting for assistance.   

Placement on this list as Best-Qualified is not a guarantee that you will be offered an interview for any given vacancy. ALL approved candidates will be placed on this list of eligible candidates in one Best-Qualified randomized scoring band. The list of eligible candidates will be used by our local offices as vacancies become available.

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STATEWIDE

This Statewide recruitment is reopened to allow additional candidates to apply and to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Department of Social Services throughout the State.  

Applicants should indicate on their applications all counties (or Baltimore City) where they are willing to accept employment for this classification. As positions become available, our Local Departments of Social Services will consider candidates from the eligible list who have selected the local department's location on their application.  

A Family Investment Specialist IV is the advanced and lead level of work providing specialized services in eligibility determination or quality assurance review of customer eligibility for Family Investment Administration (FIA) programs. In eligibility determination, employees are assigned special, complex cases and in quality control, employees review a required number of cases processed by eligibility determination workers to assure accuracy and compliance with State and federal regulations.

Examples of Work:

Assigns and reviews the work of and trains lower-level Family Investment Specialists in completeness, accuracy, application of and compliance with State and federal policies, procedures, laws, rules and regulations.

Provides specialized services in the Family Investment Administration (FIA) of the Department of Human Resources in eligibility determination or quality control.

 Reviews cases processed by eligibility determination workers for Public Assistance, Medical Assistance, Food Stamps or other services in the Family Investment Administration (FIA) of the Department of Human Resources.

For quality control, reviews eligibility determinations for accuracy and compliance with State and federal policies, procedures, laws, rules and regulations.

Calculates income and resources to verify benefit category and level.

Interviews clients to verify information in case records.

Contacts individuals, employers, landlords, attorneys, financial institutions, medical offices, and government and community agencies to obtain, verify or clarify information required for eligibility determinations such as income, resources, residency and household composition.

Contacts customers regarding discrepancies and refers questionable cases to the fraud unit for further follow-up.

Determines causes of errors in eligibility determinations and recommends corrective actions.

Reviews reports and applies that information to the review of eligibility determinations.

Records and updates information in automated databases and classifies and codes errors for statistical analysis.

Serves as an advocate on behalf of customers.

May prepare appeal packages or testify in administrative and appeals hearings.

May make home visits to customers’ homes to gather information.

Performs other related duties.

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum qualifications to be approved and appear on the list of candidates eligible for hire.

EDUCATION: Possession of a Bachelor's degree from and accredited college or university.

EXPERIENCE: Three years experience determining eligibility for governmental assistance programs or monitoring compliance in those programs.

NOTES:

1. Candidates may substitute additional experience determining eligibility for governmental assistance programs or monitoring compliance in those programs on a year-for-year basis for up to four years of the required education.

2. Candidates may substitute the possession of an Associate of Arts degree in Income Maintenance/Family Investment and two years of experience involving public contact and performance of support functions directly related to Family Investment program operations for the required education.

3. These requirements are established by the Family Investment Administration by authority provided in Human Services Article Title 5, Subtitle 2, Section 204, (b)(1) of the Annotated Code of Maryland. The Office of Personnel Services and Benefits of the Department of Budget and Management and the Examination Services Unit of the Maryland Department of Human Services do not have the authority to accept substitutions or equivalents.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified and placed on the eligible (employment) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. 

You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

STATE OF MARYLAND BENEFITS

The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 138, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes are not required and will NOT be accepted in lieu of completing the application. 

If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please email Scott Waddel at scott.waddel@maryland.gov or call 410-767-7255. 

TTY Users, please call via Maryland Relay.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.