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Recruitment #18-001362-0050




State Salary Grade 10

$14.61 - $18.72 Hourly 


5001 Silver Hill Road

Suite 306

Suitland MD  20746


4451Z Parliament Place

Lanham MD 20706

This position will be working out of two DORS offices that are listed above.

Main Purpose of Job

To provide secretarial, clerical, and telephone support for professional staff engaged in the planning and delivery of vocational services; provide expert assistance to consumers; initiate and maintain office protocols and procedures; and utilize information processing systems to maintain client statistical and financial records.


Respond to individual consumer concerns and telephone calls to include accurately recording the information provided by the client or caller, answering general questions about DORS; giving accurate information to the client or caller and maintaining proper interpersonal/telephone etiquette. Process new consumer referrals upon receipt to include scheduling appointment. Scan documents for inclusion into the Case Management System.  Process authorizations and invoices in a timely manner. Prepare resumes and job related correspondence for consumers. 


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years performing secretarial or clerical work involving typing duties.


1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.  


Knowledge of the principles and practices of good office management; skill in a variety of software packages; good mathematical ability; strong skills in organizing and completing multiple tasks with close attention to detail; ability to independently respond to telephone and in-person inquiries for routine information; ability to exercise good judgment, courtesy and tact in receiving callers, in giving and obtaining information, and in making proper disposition of problems; and ability to establish and maintain effective working relationships.


Leave may be granted to a temporary/contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year. 

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.  As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.


Applicants must complete the Maryland State Government on-line application for employment recruitment #18-001362-0050. The Application and any support documentation must clearly demonstrate that the applicant meets the prerequisite Minimum Qualifications.

Paper applications can be completed and faxed to 410-554-9397 or mailed to DORS Human Resource Department at 2301 Argonne Drive, Baltimore, MD 21218. To obtain a paper application visit our website or  Inquiries can be made to 410-554-9424.

Appropriate accommodations can be made for individuals with disabilities.

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850.

Proof of eligibility to work in compliance with the Immigration Reform and Control Act, and travel throughout the State are required.  Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

We thank our Veterans for their service to our country, and encourage them to apply.