- Hourly / - BiWeekly /
- Monthly / $35,078.00-$55,270.00 Yearly
A Child Support Specialist II is the full performance level of child support work. Employees in this classification investigate and analyze child support cases and initiate appropriate actions to establish, maintain and enforce support payments for dependent children in accordance with applicable Federal and State laws, rules and regulations. They perform duties related to establishing paternity and child support orders, negotiating agreements for child support payments and health insurance coverage and maintaining and enforcing the collection of current and past due amounts. Employees in this classification do not supervise.
Employees receive general supervision from a Child Support Specialist Supervisor or other designated administrator.
The Child Support Specialist Trainee, Child Support Specialist I and Child Support Specialist II are differentiated on the basis of the degree of supervisory control exercised by the supervisor over these employees. The Child Support Specialist Trainee learns to perform duties under close supervision, the Child Support Specialist I performs duties under close supervision at times and under general supervision at other times depending on the complexity of the specific duty being performed and the Child Support Specialist II performs the full range of duties under general supervision. The Child Support Specialist II is differentiated from the Child Support Specialist, Lead in that the Child Support Specialist, Lead assigns, reviews and approves the work and trains lower-level Child Support Specialists.
Obtains, verifies and analyzes information from custodial and non-custodial parents, employers, financial institutions, private and governmental resources, health insurance carriers and others and uses that information to locate non-custodial parents, establish paternity, verify income and assets and determine the ability of non-custodial parents to pay child support and provide health insurance;
Negotiates voluntary agreements for payment of child support and liquidation of arrears with custodial and non-custodial parents in accordance with State regulations and guidelines; Initiates and prepares a variety of documents for administrative or court hearings, such as support payment modifications, wage withholdings, earnings assignments, interstate transmittals, subpoenas, bench warrants and show cause orders in order to collect current or past due child support payments;
Identifies circumstances that contribute to a problem in collecting child support or providing health insurance coverage, determines which private and governmental services and programs, such as mediation services, employment and job counseling services, visitation access program or young fathers’ program address the problem and refers parents to those services and programs;
Monitors the receipt of child support payments and reviews case records and payment activities to determine the need for and type of enforcement activities warranted;
Investigates and resolves disputes resulting from license suspensions, tax intercepts and other remedies used to enforce and collect child support;
Initiates and negotiates establishment and enforcement of new or existing child support orders in out-of-state cases;
Prepares and presents testimony for judicial and administrative hearings related to child support enforcement and collection;
Prepares and reviews case records to ensure the validity of information to be presented in court by the legal services attorney;
Maintains and updates case records by using automated systems and case folder documents;
Responds to inquiries from custodial and non-custodial parents, employers, courts, public officials, attorneys, other State agencies and out-of-state agencies in order to resolve issues related to child support cases;
Coordinates genetic testing arrangements with certified medical facilities;
Serves as liaison between Child Support Enforcement Administration and other State agencies, local agencies, the State’s Attorney’s Office and the courts;
Places appropriate markers on case records in cases in which family violence or abuse has occurred, monitors the case to ensure that custodial and non-custodial parents, other caretakers and children are protected and refers abused caretakers and dependent children to family shelters or other protective services;
May assist at orientation sessions for new applicants or for non-custodial parents by presenting information about child support program services and related services that may be helpful;
May represent the State as complainant in order to obtain or enforce court orders for support;
Performs other related duties.
A Class Description provides information about the Nature of Work, Examples of Work and General Requirements for a classification in the Management Service or a classification in the Skilled or Professional Service in which all positions have been designated Special Appointments. Required Knowledge, Skills, and Abilities; Minimum Education and Experience Requirements; Special Requirements; and recruitment and testing procedures are set by the using agency.
Class descriptions broadly define groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.