State of Maryland

IT TECHNICAL SUPPORT SPECIALIST SUPERVISOR (#006698)

- Hourly / - BiWeekly /
- Monthly / $56,727.00-$91,075.00 Yearly


GRADE

19

NATURE OF WORK

An IT Technical Support Specialist Supervisor is the supervisory level of work maintaining and modifying operating systems for multipurpose, multi tasking computers. Employees in this classification supervise IT Technical Support Specialists.

Employees in this classification receive general supervision from an IT Technical Support Specialist Manager or other data processing administrator. Employees may be required to work on evenings, weekends and holidays and may be subject to call in.

The IT Technical Support Specialist Supervisor is differentiated from the IT Technical Support Specialist II in that the IT Technical Support Specialist Supervisor has full supervisory responsibility for lower level IT Technical Support Specialists while the IT Technical Support Specialist II performs the full range of duties under general supervision. The IT Technical Support Specialist Supervisor is differentiated from the IT Technical Support Specialist Manager on the basis of supervisory responsibility. The IT Technical Support Specialist Manager directly supervises IT Technical Support Specialist Supervisors.

EXAMPLES OF WORK

Plans, coordinates, supervises and evaluates the work of IT Technical Support Specialists and related support staff;

Trains IT Technical Support Specialists;

Installs, tests, debugs and maintains new and revised operating system software or data communication software;

Develops programs, procedures and standards for interfaces between software applications programs, the user processes, the communication subsystems and the computer operating system;

Documents and maintains operating system or data communication system procedures and revisions and informs data processing personnel as necessary;

Secures the central processing unit, peripherals and stored data from unauthorized access and disturbance or destruction of data or operating capability through system security software and recovery procedures;

Prepares disaster recovery plans and performs backup procedures to facilitate recovery of stored data and data processing operations;

Plans and participates in the conduct of long and short range studies for determining the feasibility of converting to or modifying existing data processing systems including the operating system capacity requirements;

Coordinates with vendor representatives in the installation or testing phases of new hardware or system software;

Resolves issues related to operating systems procedures with operations staff, other data processing personnel and systems users;

Programs supplemental service routines and utility programs using third generation computer programming languages;

Monitors computer system performance and utilization, modifies operating system parameters and makes adjustments to disk space allocations to fine tune system performance according to established performance standards for system response times;

Studies technical literature and attends workshops, seminars and training classes to keep abreast of the latest developments in data processing technology;

May make recommendations for modifications to applications programming to enhance system performance and utilization;

Performs other related duties.

SPECIAL REQUIREMENTS

Employees in this classification my be subject to call 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached or will be furnished with a pager.

GENERAL REQUIREMENTS

Specific educational and experience requirements are set by the agency based on the essential job functions assigned to the position.

ACKNOWLEDGEMENTS

A Class Description provides information about the Nature of Work, Examples of Work and General Requirements for a classification in the Management Service or a classification in the Skilled or Professional Service in which all positions have been designated Special Appointments. Required Knowledge, Skills, and Abilities; Minimum Education and Experience Requirements; Special Requirements; and recruitment and testing procedures are set by the using agency.

Class descriptions broadly define groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

Date Established

Jul 1 1998 12:00AM

Approved By

Director, Division of Classification and Salary

CLASS: 006698; EST: 7/1/1998; REV: ;

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