State of Maryland


- Hourly / - BiWeekly /
- Monthly / $28,845.00-$44,900.00 Yearly






A Job Service Associate II is the intermediate level of work involving job order taking, or the registration and appraisal of applicants, or outreach work in special programs.  Employees in this classification do not supervise other positions.

Employees in this classification receive moderate supervision from a designated supervisor or higher-level administrator.

Positions in this classification are evaluated by using the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the class specification.

The Job Service Associate I, Job Service Associate II and Job Service Associate III are differentiated on the basis of degree of supervisory control exercised by the supervisor over these employees.  The Job Service Associate I learns to perform duties under close supervision.  The Job Service Associate II performs duties under close supervision at times and under general supervision at other times depending on the complexity of the specific duty being performed.  The Job Service Associate III performs the full range of duties and responsibilities under general supervision.


Interviews job applicants to obtain information required to make referrals;

Completes the job referral process including verifying the opening with the Central Job Bank and the employer, verifying applicant qualifications, and making appointments;

Provides applicants with current labor market information to facilitate their use of job related material;

Provides applicants with information on various support services available and discusses their need for them;

Elicits from employers the information necessary to complete the job order form;

Answers inquiries from employers regarding workforce development policies and procedures;

Maintains correspondence files;

Proofreads workforce development related forms to ensure accuracy, completeness and conformance to regulations;

May assist applicants seeking employment;

May contact applicants to determine progress in jobs or training and takes necessary follow-up action;

May work in special programs for the disadvantaged interviewing applicants to determine employment viability, explaining policies and procedures and completing necessary reports;

May compile statistical data reports;

May mediate problems which arise between the participant and the supervisor or instructor;

Performs other related duties.


Specific educational and experience requirements are set by the agency based on the essential job functions assigned to the position.


Class Descriptions are broad descriptions covering groups of positions used by various State departments and agencies.  Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

Class Descriptions provide information about the Nature of Work, Examples of Work, General Requirements and Acknowledgements.  The Required Knowledge, Skills, and Abilities; Minimum Education and Experience Requirements; Special Requirements; and recruitment and testing procedures are set by the using agency.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is not assigned to a bargaining unit, as indicated by the designation of S (Supervisor), M (Manager), T (Agency Head), U (Board or Commission Member), W (Student), X (Used by Agency or Excluded by Executive Order), or Z (Confidential).  As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.

Employees in this classification are eligible to receive overtime compensation.  An employee who works more than the normal workweek is entitled to be compensated for that overtime, as provided by the State Personnel and Pensions Article, Section 8-305.

Date Revised

July 26, 2019

Approved By

Director, Division of Classification and Salary

CLASS: 006398; EST: ; REV: 7/26/2019;

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