- Hourly / - BiWeekly /
- Monthly / $44,106.00-$70,201.00 Yearly
An IT Functional Analyst I is the intermediate level of work providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms. Employees in this classification do not supervise.
Employees in this classification receive moderate supervision from an IT Functional Analyst Supervisor, other information technology administrator or other administrator.
The IT Functional Analyst Trainee, IT Functional Analyst I and IT Functional Analyst II are differentiated on the basis of degree of supervisory control exercised by the supervisor over these employees. The IT Functional Analyst Trainee learns to perform duties under close supervision, the IT Functional Analyst I performs duties under close supervision at times and under general supervision at other times depending on the complexity of the specific duty being performed and the IT Functional Analyst II performs the full range of duties under general supervision.
Performs problem analysis to provide appropriate and timely corrective action when agency user operations are adversely impacted by application system’s malfunction or error;
Reviews error codes generated by the application system to determine the appropriate course of action for correction;
Assists technical programmer analysts in the design, development and testing of application system corrections or enhancements by analyzing modifications recommended, determining system impact and estimating effort and resources required to perform modification;
Monitors migration of new and revised applications through user acceptance and production regions to ensure adequate pre-production test planning and execution in coordination with established quality assurance policies and procedures;
Develops, reviews and updates application documentation and training material to ensure that information is accurate, relevant, current, and user friendly;
Conducts multiple programs of on- and off-site training and support for all levels of users on the functions and capabilities of complex applications by using established training techniques and state-of-the-art software;
Oversees, coordinates and supports permanent and ad hoc user groups for the advancement of the system application and the users’ operating knowledge;
Participates in the management of changes to applications based on input from individual system users, user groups and control agencies who identify requirements relating to application deficiencies or enhancements;
Performs other related duties.
Knowledge of the functions and uses of mainframe or large client server-based application systems;
Knowledge of the functions and capabilities of automated business systems;
Knowledge of the functions and capabilities of computer systems and peripheral equipment as related to the functionality of applications;
Knowledge of the principles and practices of training users of automated application systems;
Skill in providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms;
Skill in creating, reviewing and updating application documentation and training materials;
Skill in conducting classroom and one-on-one training on the functionality of complex computer applications;
Skill in using mainframe and PC-based software for problem diagnosis, analysis, correction and end user training on the functionality of applications;
Skill in applying inductive and deductive reasoning to reach logical solutions to complex application system problems;
Ability to communicate effectively and establish and maintain effective working relationships with system users, user groups, vendors, computer operations personnel, programmer analysts, and technical support staff.
Education: Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems.
Experience: Six months of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms.
1. Graduation from an accredited high school or possession of a high school equivalency certificate and two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms may be substituted for the required education.
2. Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for a high school education.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.