State of Maryland

COMPUTER INFORMATION SERVICES SPECIALIST SUPERVISOR (#004410)

- Hourly / - BiWeekly /
- Monthly / $47,795.00-$76,513.00 Yearly


GRADE

17

NATURE OF WORK

A Computer Information Services Specialist Supervisor is the supervisory level of work evaluating, implementing and maintaining personal computer hardware and software. Employees in this classification supervise lower-level Computer Information Services Specialists.

Employees in this classification receive general supervision from a Computer Information Services Specialist Manager, information technology administrator or other administrator.

Positions in this classification are evaluated using the Classification Job Evaluation Methodology. The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of a class specification.

The Computer Information Services Specialist Supervisor is differentiated from the Computer Information Services Specialist II in that the Computer Information Services Specialist Supervisor has full supervisory responsibility for lower-level Computer Information Services Specialists while the Computer Information Services Specialist II performs the full range of duties under general supervision. The Computer Information Services Specialist Supervisor is differentiated from the Computer Information Services Specialist Manager on the basis of supervisory responsibility. The Computer Information Services Specialist Manager directly supervises Computer Information Services Specialist Supervisors.

EXAMPLES OF WORK

Plans, coordinates, supervises and evaluates the work of Computer Information Services Specialists;

Reviews user needs and requests for automation, evaluates personal computer hardware and software solutions to user needs and recommends acquisition of appropriate personal computer hardware, software and services;

Assists users in developing the conceptual design of personal computer systems and coordinates the development of personal computer system applications with programmer analysts;

Plans, coordinates and conducts formal and informal training programs for personal computer users;

Develops user manuals for personal computer hardware operation and software applications;

Manages and controls inventory of personal computer hardware and software, supplies and equipment;

Administers service contracts and purchase agreements for personal computer hardware, software and equipment;

Uses generally accepted computer programming languages to customize packaged personal computer software applications and to create special purpose office applications and data bases;

Reviews personal computer literature and attends workshops, seminars and training classes to learn the personal computer hardware and software used by the agency and to keep abreast of the latest developments in personal computer information services;

May assist users in preparing procurement documents for personal computer hardware, software, services and equipment;

May provide input into the departmental information technology master plan and budget;

May act as security representative to administer security issues related to computer connections, computer networks and personal computer systems;

May coordinate the maintenance and modification of computer system applications;

May monitor processing of data by computer systems and coordinate the resolution of production problems;

May install and troubleshoot personal computer hardware and software;

May supervise support staff responsible for user support, hardware installations, data entry and other support functions;

Performs other related duties.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of the functions and capabilities of personal computers;

Knowledge of personal computer operating systems and software packages for word processing, spreadsheets, communications, graphics, data bases and other applications;

Knowledge of generally accepted computer programming language tools used to customize software applications and create special purpose applications and data bases;

Knowledge of personal computer training methodologies;

Skill in evaluating personal computer hardware, software and services to resolve user needs;

Skill in training personal computer users in software applications and operation of the hardware;

Skill in diagnosing and resolving personal computer hardware and software problems for users;

Skill in customizing software applications and data bases for users and for generating reports;

Skill in administering contracts and purchase agreements for personal computer hardware and software;

Ability to prepare budgets, manage expenditures and to follow procurement policies and procedures related to personal computers;

Ability to coordinate information technology projects and issues with users and information technology personnel;

Ability to install personal computer hardware and software;

Ability to communicate effectively and to establish and maintain effective working relationships with users, vendors, installers, consultants, network specialists, programmer analysts, computer operators, other information technology personnel, budget analysts, fiscal officers and program administrators;

Ability to plan, coordinate, supervise and evaluate the work of Computer Information Services Specialists.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience evaluating, implementing and maintaining personal computer hardware and software.

Note: 1.  Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications may be substituted on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Not Applicable.

ACKNOWLEDGEMENTS

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

Date Revised

08/01/2014

Approved By

Director, Division of Classification and Salary

CLASS: 004410; EST: ; REV: 8/1/2014;

Powered by JobAps