State of Maryland

Casino Compliance Supervisor (#003633)

- Hourly / - BiWeekly /
- Monthly / $44,989.00-$71,606.00 Yearly






A Casino Compliance Supervisor is the supervisory of administrative and investigative work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with laws, regulations, and policies relative to gaming to ensure compliance by casino operators and employees at the Maryland Lottery and Gaming Control Agency. . Employees in this classification supervise Casino Compliance Representatives and Casino Compliance Leads.

Employees in this classification receive general supervision from a Casino Compliance Manager or other designated administrator.  Casino Compliance Supervisors are considered essential employees and in the event of a declared emergency, they are to report to their assigned duty station.  Employees in this classification are also deemed 24/7 employees and must be willing to work rotating shifts to ensure continuous coverage at designated casino locations.

Positions in this classification are evaluated by using the classification job evaluation methodology. The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the class specification.

The Casino Compliance Supervisor is differentiated from the Casino Compliance Lead in that the Casino Compliance Supervisor has supervisory responsibility for Casino Compliance Representatives and Casino Compliance Leads while the Casino Compliance Lead assigns, reviews and approves the work of and trains Casino Compliance Representatives.


Plans, supervises, coordinates, assigns and evaluates the work of Casino Compliance Representatives, Casino Compliance Leads and support staff;

Develops a training program and trains casino compliance employees;

Supervises casino compliance work for the Maryland Lottery and Gaming Control Agency; that includes certifying revenue from the video lottery terminals, receiving complaints from the public, receiving shipments of State owned equipment, monitoring facility employees and vendors and ensuring that various aspects of the casino internal controls and security surveillance and responsible gaming plans are adhered to, perform licensing functions, fingerprinting of casino employment applicants, and ensure the integrity of the VLT gaming operation;

Implements and enforces casino compliance standards;

Resolves complex compliance problems;

Conducts conferences with management to discuss complex and sensitive issues and investigative findings and to recommend corrective action;

Supervises casino compliance investigations;

Provides assistance to the Lottery’s Internal Audit and Accounting Departments when requested or needed;

May be the primary assistant to a higher level casino compliance manager;

May testify in a court of law;

Performs other related duties.


Knowledge of generally accepted casino gaming standards, theory and practices, of governmental casino standards, and internal policies and procedures;

Knowledge of investigative, regulatory, and management practices;

Knowledge of the principles and practices of supervision;

Skill in analyzing situations to apply interpreted laws, regulations, and policies;

Skill in determining compliance with or deviations from the provisions of statutes or contracts;

Skill in preparing and approving accurate and concise reporting;

Skill in communicating ideas and information;

Skill in establishing and maintaining effective working relationships with operational personnel and colleagues;

Ability to train subordinates in the principles and practices of casino compliance;

Ability to assign and review the work of lower- level Casino Compliance personnel;

Ability to use required office equipment, automated data processing information systems, personal computers and software.


Education:      A Bachelor’s degree from an accredited college or university.

Experience:   Three years of experience in investigative or professional work.


1. Candidates may substitute additional experience in investigative staff work or professional staff work on a year-for-year basis for the required education.

2. Candidates may substitute graduate level education at an accredited college or university at the rate of 30 credit hours for each year of the required experience.

3.  Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year to year basis for the required education and experience.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of  Maryland.


Class specifications are broad descriptions covering groups of positions used by various State departments and agencies.  Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is not assigned to a bargaining unit, as indicated by the designation of S (Supervisor), M (Manager), T (Agency Head), U (Board or Commission Member), W (Student), X (Used by Agency or Excluded by Executive Order), or Z (Confidential).  As provided by State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.

Date Established

May 2, 2016

Date Revised

March 23, 2018

Approved By

Director, Division of Classification and Salary

CLASS: 003633; EST: 5/2/2016; REV: 3/23/2018;

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