State of Maryland

A Casino Compliance Representative is the advanced level of administrative and investigative work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with laws, regulations, and policies relative to gaming to ensure compliance by casino operators and employees in the Maryland Lottery and Gaming Control Agency.  Employees are assigned administrative and investigative responsibilities involving the development of recommendations, solutions, and alternatives to address identified compliance issues. Employees in this classification are responsible for: certifying revenue from the video lottery terminals; receiving complaints from the public; receiving shipments of State owned equipment; monitoring facility employees and vendors and ensuring that various aspects of the casino internal controls and security surveillance and responsible gaming plans are adhered to; performing licensing functions, fingerprinting of casino employment applicants and ensuring the integrity of the VLT gaming operation. In addition, employees in this classification are responsible for conducting investigations, when warranted into the following: operation of the video lottery terminals, maintenance of the video lottery terminals and associated equipment and software and any other investigations the Lottery may deem necessary.  Employees in this classification do not supervise other positions.

Employees in this classification receive general supervision from a Casino Compliance Supervisor.  Casino Compliance Representatives are considered essential employees and in the event of a declared emergency, they are to report to their assigned duty station.  Employees in this classification are also deemed 24/7 employees and must be willing to work rotating shifts to ensure continuous coverage at designated casino locations.

Positions in this classification are evaluated by using the classification job evaluation methodology. The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the class specification.

The Casino Compliance Representative is differentiated from the Casino Compliance Lead in that the Casino Compliance Representative performs the full range of duties and responsibilities under general supervision while the Casino Compliance Lead assigns, reviews and approves the work of and trains Casino Compliance Representatives.

Analyzes and interprets data, information and situations, and intakes recommendations when data does not conform to established standards, policies or laws;

Responds to all casino patron complaints and questions to attempts to resolve any reported issues in a satisfactory and equitable manner;

Prepares written reports after investigating incidents that occur within the casino;

Works with the Lottery’s Licensing Department to ensure that all vendors, manufacturers, etc. are licensed in accordance with regulations;

Engages in the practice of ongoing review of slot machines activity to ensure that all machines are functioning as required;

Receives all State-owned equipment, including video lottery terminals in the casino, affixes the State asset tag, records appropriate information into the corresponding maintenance log and performs inventory of all State-owned equipment;

Observes the gaming floor for suspicious activities, underage and/or intoxicated patrons, excluded persons and reports that information to appropriate Lottery and Casino personnel;

Provides follow-up as necessary to ensure compliance;

Coordinates activities with the appropriate Lottery personnel concerning all slot machine placements, replacements, floor plans, and all necessary surveillance coverage with every floor plan change;

Consults with program heads and administrative officials regarding policies, trends, interpretation of data and program needs;

Researches and compiles data, as directed;

Performs other related duties.  

Knowledge of English usage;

Knowledge of reference and research methods, and techniques used in collecting, compiling, and organizing data and information;

Knowledge of relevant laws, policies, and procedures governing casino gaming;

Ability to conduct studies and analysis of agency programs, procedures, and organizations;

Ability to prepare and present reports and recommendations for improvements;

Ability to establish and maintain effective working relationships with co-workers and the general public;

Ability to ascertain information by personal contact;

Ability to prepare and present ideas and information clearly and concisely;

Ability to apply established laws, policies and procedures when conducting investigation to ensure compliance.  

Experience: Four years of experience in administrative staff or professional staff work.

Notes:

1. Candidates may substitute the completion of 60 credit hours from an accredited college or university and two years of experience in administrative staff or professional staff work for the required experience.

2. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience. 

Class specifications are broad descriptions covering groups of positions used by various State departments and agencies.  Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is assigned to Bargaining Unit G, Engineering, Scientific and Administrative Professionals classes.  As provided by the State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.

Employees in this classification are eligible to receive overtime compensation.  An employee who works more than the normal workweek is entitled to be compensated for that overtime, as provided by the State Personnel and Pensions           Article, Section 8-305.