State of Maryland


- Hourly / - BiWeekly /
- Monthly / $28,559.00-$44,455.00 Yearly






A Job Service Associate II is the intermediate level of work involving job order taking, or the registration and appraisal of applicants, or outreach work in special programs.  Employees in this classification do not supervise other positions.

Employees in this classification receive moderate supervision from a designated supervisor or higher-level administrator.

Positions in this classification are evaluated by using the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the class specification.

The Job Service Associate I, Job Service Associate II and Job Service Associate III are differentiated on the basis of degree of supervisory control exercised by the supervisor over these employees.  The Job Service Associate I learns to perform duties under close supervision.  The Job Service Associate II performs duties under close supervision at times and under general supervision at other times depending on the complexity of the specific duty being performed.  The Job Service Associate III performs the full range of duties and responsibilities under general supervision.


Interviews job applicants to obtain information required to make referrals;

Completes the job referral process including verifying the opening with the Central Job Bank and the employer, verifying applicant qualifications, and making appointments;

Provides applicants with current labor market information to facilitate their use of job related material;

Provides applicants with information on various support services available and discusses their need for them;

Elicits from employers the information necessary to complete the job order form;

Answers inquiries from employers regarding workforce development policies and procedures;

Maintains correspondence files;

Proofreads workforce development related forms to ensure accuracy, completeness and conformance to regulations;

May assist applicants seeking employment;

May contact applicants to determine progress in jobs or training and takes necessary follow-up action;

May work in special programs for the disadvantaged interviewing applicants to determine employment viability, explaining policies and procedures and completing necessary reports;

May compile statistical data reports; 

May mediate problems which arise between the participant and the supervisor or instructor;

Performs other related duties.


Knowledge of business English;

Knowledge of various occupations and their required qualifications;

Knowledge of employment trends and opportunities;

Knowledge of workforce development policies and procedures;

Knowledge of interviewing techniques; Ability to elicit information from employers and applicants;

Ability to maintain confidentiality;

Ability to prepare and present reports;

Ability to update and maintain files, logs and other records;

Ability to perform activities associated with environmental health collection and testing techniques;

Ability to understand and follow instructions;

Ability to communicate effectively with the public, employees and others;

Ability to establish and maintain effective working relationships with agency personnel and the general public.


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience assisting job applicants in a self-service resource center.

Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Occupational Placement classifications or Human Resources Management specialty codes in the Workforce Development field of work on a year-for-year basis for the required experience.




Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is assigned to Bargaining Unit D, Health and Human Service Nonprofessionals classes.  As provided by the State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.

Employees in this classification are eligible to receive overtime compensation.   An employee who works more than the normal workweek is entitled to be compensated for that overtime, as provided by the State Personnel and Pensions Article, Section 8-305.

This classification is one level in a Non-Competitive Promotion (NCP) series.  NCP promotions are promotions by which employees may advance in grade and class level from trainee to full performance levels in a classification series.  In order to be non-competitively promoted to the next level in a NCP series an employee must: 1) perform the main purpose of the class as defined in the Nature of Work section of the class specification; 2) receive the type of supervision defined in the class specification, and 3) meet the minimum qualifications of the classification.

Date Revised

July 26, 2019 

Approved By

Director, Division of Classification and Salary

CLASS: 003201; EST: ; REV: 7/26/2019;

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