State of Maryland


- Hourly / - BiWeekly /
- Monthly / $26,929.00-$41,786.00 Yearly






A Job Service Associate I is the entry level of work involving job order taking, or the registration and appraisal of applicants, or outreach work in special programs.  Employees in this classification do not supervise other positions.

Employees in this classification receive close supervision from a designated supervisor or higher-level administrator.

Positions in this classification are evaluated by using the classification job evaluation methodology.  The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the class specification.

The Job Service Associate I, Job Service Associate II and Job Service Associate III are differentiated on the basis of degree of supervisory control exercised by the supervisor over these employees.   The Job Service Associate I learns to perform duties under close supervision.  The Job Service Associate II performs duties under close supervision at times and under general supervision at other times depending on the complexity of the specific duty being performed.  The Job Service Associate III performs the full range of duties and responsibilities under general supervision.


Learns to complete job order forms;

Learns to elicit from employers the information necessary to complete the job order form;

Learns to respond to inquiries from employers regarding workforce development policies and procedures;

Learns to maintain files of correspondence, forms and other materials;

Learns to proofread workforce development related forms to ensure accuracy, completeness and conformance to regulations;

May learn to work in special programs for the disadvantaged appraising applicants, referring applicants to support services, explaining policies and procedures, completing necessary reports, and/or performing follow-up and outreach duties;

May learn to compile elementary statistical data and prepare reports according to instructions;

Performs other related duties.


Knowledge of business English;

Ability to learn various occupations and their required qualifications;

Ability to learn employment trends and opportunities;

Ability to learn workforce development polices and procedures;

Ability to maintain confidentiality;

Ability to learn to prepare and present reports;

Ability to learn to update and maintain files, logs and other records;

Ability to learn to perform activities associated with environmental health collection and testing techniques;

Ability to learn to understand and follow instructions;

Ability to learn to communicate effectively with the public, employees and others;

Ability to learn to establish and maintain effective working relationships with agency personnel and the general public.


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: None.




Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

This is a Skilled Service classification in the State Personnel Management System.  All positions in this classification are Skilled Service positions.  Some positions in Skilled Service classifications may be designated Special Appointment in accordance with the State Personnel and Pensions Article, Section 6-405, Annotated Code of Maryland.

This classification is assigned to Bargaining Unit D, Health and Human Service Nonprofessionals classes.  As provided by the State Personnel and Pensions Article, Section 3-102, special appointment, temporary, contractual, supervisory, managerial and confidential employees are excluded from collective bargaining.  Additionally, certain executive branch agencies are exempt from collective bargaining and all positions in those agencies are excluded from collective bargaining.

Employees in this classification are eligible to receive overtime compensation.   An employee who works more than the normal workweek is entitled to be compensated for that overtime, as provided by the State Personnel and Pensions Article, Section 8-305.

This classification is one level in a Non-Competitive Promotion (NCP) series.  NCP promotions are promotions by which employees may advance in grade and class level from trainee to full performance levels in a classification series.  In order to be non-competitively promoted to the next level in a NCP series an employee must: 1) perform the main purpose of the class as defined in the Nature of Work section of the class specification; 2) receive the type of supervision defined in the class specification, and 3) meet the minimum qualifications of the classification.  

Date Revised

July 26, 2019

Approved By

Director, Division of Classification and Salary

CLASS: 003200; EST: ; REV: 7/26/2019;

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