State of Maryland


- Hourly / - BiWeekly /
- Monthly / $53,214.00-$85,398.00 Yearly




A Computer Operator Manager I is the managerial level of work operating multipurpose, multi-tasking computers. Employees in this class supervise Computer Operator Supervisors.

Employees in this class receive managerial supervision from a Computer Operator Manager II or other data processing administrator.

The Computer Operator Manager I is differentiated from the Computer Operator Supervisor on the basis of supervisory responsibility. The Computer Operator Manager I directly supervises Computer Operator Supervisors while the Computer Operator Supervisor directly supervises lower-level Computer Operators. The Computer Operator Manager I is differentiated from the Computer Operator Manager II on the basis of supervisory responsibility. The Computer Operator Manager II directly supervises Computer Operator Manager I's.


Plans, directs and administers the computer operations activity of an agency or data center in accordance with applicable laws, rules, regulations, policies and procedures;

Plans, coordinates, supervises and evaluates the work of Computer Operator Supervisors and related support staff;

Develops, implements and manages new and revised computer operations policies and procedures;

Develops, implements and manages training programs for computer operations staff;

Plans work schedules for the efficient use of computer resources and personnel;

Monitors computer operations for performance, reliability and utilization;

Oversees the maintenance and repair of computer hardware and related equipment;

Procures necessary computer hardware, software and supplies;

Meets with upper-level management, users, programmers, technical support staff and vendors to discuss and resolve computer operations problems;

Prepares statistical and narrative reports of routine computer operations and special projects;

Supplies information for the departmental information processing plan and budget;

Participates in the testing of new programs and systems by recommending improved operational procedures and placing the program or system in production status;

Reviews journals, catalogs and other technical literature and attends workshops, seminars and trade shows to keep abreast of the latest developments in computer technology;

May manage data communications, data entry and other related functions;

Performs other related duties.


Knowledge of the function-and capabilities of multipurpose, multi-tasking computers and peripheral equipment;

Knowledge of computer operating systems and the commands necessary to operate multipurpose, multi-tasking computers;

Knowledge of job streaming and multi-tasking concepts;

Knowledge of emergency, disaster recovery and security procedures related to computer operations;

Knowledge of the principles and practices of budget management;

Knowledge of the regulations and procedures for procuring hardware and software related to computer operations activity;

Skill in adjusting production schedules and manipulating job streaming to make the most efficient use of computer systems;

Skill in preparing statistical and narrative reports of computer operations;

Ability to establish and maintain effective working relationships with and communicate technical information to users, vendors, programmers and technical support staff;

Ability to plan, coordinate, supervise and evaluate the work of Computer Operator Supervisors.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience supervising operators of multipurpose, multi-tasking computer systems.

Note: 1. Experience operating computer equipment for the purpose of data entry, word processing or maintaining information may be substituted on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military experience as non-commissioned/enlisted personnel in an Information Technology field on a year to year basis for the required education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a non-commissioned officer in Computer System Operations classifications or Computer System Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.





Employees in this classification are subject to call 24 hours a day and, therefore, will be required to provide the employing agency with a telephone number where the employee can be reached or will be furnished with a beeper.


Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.

Date Established

Jan 1 2001 12:00AM

Date Revised


Approved By

Director, Division of Classification and Salary

CLASS: 001045; EST: 1/1/2001; REV: 8/1/2014;

Powered by JobAps