Recruitment #24-121-0144


The Loudoun County Department of Family Service's vision is better health, safety, and well-being for all. Our mission is to support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Job Description

Are you a seasoned Public Benefits Specialist with a strong background in public benefits policy? Do you have experience in Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Temporary Assistance to Needy Families (TANF) and the federal and state mandates associated with these programs? If so, then consider a profession with the Loudoun County Department of Family Services as a Public Benefits Case Reviewer for the next chapter in your career.

The Loudoun County Department of Family Services is currently looking for talented and highly motivated candidates who are looking to work in a diverse, exciting, and fast paced work environment and have a desire to help Loudoun County residents receive timely and accurate benefits.

This position is responsible for advanced level work conducting case reviews of SNAP, TANF, and all Medical Assistance programs. This position will review cases for timeliness and accuracy, identify trends and causal factors of errors, make training recommendations and report review findings to leadership. Responsibilities also include verifying corrective actions are completed by the identified deadlines. This position will also assist in the facilitation of SNAP Management Evaluation Reviews, as well as state and regional reviews and audits. This position may provide occasional coverage for supervisors and may conduct initial and ongoing eligibility determinations. This position will be located in our Leesburg office and may be asked to work from other offices based on operational need.

The ideal candidate should have the following:

  • Thorough knowledge of the policy and procedures for complex federal, state, and local SNAP, TANF, and Medicaid programs. 
  • Knowledge of data collection and analysis to monitor the quality of work produced.
  • Ability to clearly present information in understandable terms. 
  • Ability to understand, interpret and apply policy appropriately in determining eligibility.
  • Ability to establish and maintain working relationships with clients, coworkers, staff, other professionals, officials, and the public.

Hiring salary is commensurate with experience.

Job Requirements

Bachelor's degree in related field; four (4) years of experience in public benefits/public assistance programs at the level of Public Benefits Program Specialist II or above; or equivalent combination of education and experience.


  • Bilingual in English and Spanish
  • Public Benefits policy knowledge and experience processing SNAP and Medicaid applications and renewals

Special Requirements

  • This position may be assigned and required to work at an alternate work site(s) to carry out duties that support the needs of the County's residents or employees.
  • May be asked to work beyond regular scheduled workday including evenings and weekends, as required, to perform functions of position for assigned area. 
  • Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
  • This position has up to a 4-day per week telework schedule after 60 days and a successful evaluation of performance.

Post Conditional Offer Contingencies

  • Successful candidate will pass pre-employment background checks to include criminal, credit, CPS, and DMV. 
  • Valid driver's license


Loudoun County Regular Full-time Employees are eligible for full benefits including but not limited to the following as a part of a total rewards package!

  • Retirement from the Virginia Retirement System (VRS)
  • Annual leave
  • Sick leave
  • Annual Paid Holidays
  • Group Health Plan
  • Group Life Insurance
  • Exceptional Performance Recognition
  • Credit Union Membership
  • Employee Assistance Program (EAP)
  • Education and Career Development