SENIOR PROTECTIVE SERVICES HOTLINE SPECIALIST

Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.

Loudoun County Family Services is seeking a dedicated, energetic, and established professional candidate for the Protective Services Hotline Unit. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination. 

The successful candidate will join the Protective Services Hotline Unit in a diverse department that envisions better health, safety, and well-being for all. This Protective Services Hotline team consists of a CPS Supervisor, this Family Services Specialist Senior Worker, and four (4) Family Services Specialists. The successful candidate will be a part of a diverse department that envisions better health, safety, and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

The Senior Protective Services Hotline Specialist will serve as the Senior Worker team-lead providing technical guidance, support, and training to the Protective Services Hotline Specialists, and supervision of interns, on a dynamic team responding to the needs of our most vulnerable children and families. 

The ideal candidate should have the following:

• Knowledge of APS and CPS policies and procedures.
• Knowledge of normal child development, the aging process, and family dynamics.
• Ability to type information into automated data bases while conversing with callers over the phone. 
• Ability to interview persons that walk-in.
• Ability to provide excellent customer service.
• Demonstrated capacity to maintain case records, statistics, and other program information according to policies and regulations.
• Knowledge of social services systems for children, families, and adults which reflects trauma-informed and strengths-based philosophy and values.
• Knowledge of government structure, operation, and pertinent regulatory framework and functions.

Hiring salary is commensurate with experience.

Bachelor's degree in Sociology, Public Administration, Psychology, Social Work, or a related field (Master's degree preferred); three (3) years of related work experience in a social service field or child/adult welfare department; or equivalent combination of education and experience.

Preferred:

Master's Degree Bi-lingual skills in Spanish and English.

• Successful candidates must be available to perform work primarily evenings, nights, and scheduled weekends and holidays.
• This position is considered essential personnel and will require report to work during times designated countywide as approved for unscheduled leave regardless of the emergency (e.g., weather, transportation, disaster).
• Candidate may also be required to work and may be assigned to an alternate worksite(s) within the county to carry out duties that support operational needs.
• Ability to wear headsets for phone access.

Pass pre-employment background checks to include criminal, credit, Child Protective Services (CPS), and DMV. Valid driver's license and good driving record (driving records may be reviewed annually for continued qualification).

Loudoun County Regular Full-time Employees are eligible for full benefits including but not limited to the following as a part of a total rewards package!

• Retirement from the Virginia Retirement System (VRS)
• Annual leave
• Sick leave
• Annual Paid Holidays
• Group Health Plan
• Group Life Insurance
• Exceptional Performance Recognition
• Credit Union Membership
• Employee Assistance Program (EAP)
• Education and Career Development