CUSTOMER SERVICES SUPERVISOR

Recruitment #23-117-0082

Job Description

The Loudoun County Department of Building and Development is seeking qualified applicants for a full-time Customer Services Supervisor position with the Permit Division.

This position is responsible for managing and supervising a team of Permit Technicians with daily job functions that include front counter customer service, customer service phone operations, electronic permit submissions, residential, commercial and trade permit processing and responses to the County's Loudoun Express service system.

This position includes oversight and performance planning and evaluation for Permit Technician staff, assisting the Division Manager in developing administrative policies, procedures and training for customer service and permitting operations and assisting the Permit Technicians in completing daily job tasks.

The applicant shall possess the ability to communicate operational knowledge to subordinates; ability to analyze and resolve uncommon permitting circumstances; ability to effectively communicate, both orally and in writing, to customers and staff; and the ability to establish and maintain effective working relationships with subordinates, colleagues, superiors, officials and the general public. Premier customer service skills are essential and the ability to work effectively in a team environment is required. Successful candidate will have demonstrated leadership qualities.

Salary commensurate with experience.

 

Job Requirements

Requires any combination of education and experience equivalent to a High School Diploma and at least 5 years' experience related to permitting and/or customer service. A minimum of one-year supervisory experience preferred. Requires the ability to work in a fast-paced customer service environment and requires the ability to establish and maintain effective working relationships.

Post Conditional Offer Contingencies

Employment is contingent upon successful completion of criminal background and credit check.