Recruitment #22-117-3576


Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington, DC, Loudoun offers a diverse blend of cultural, recreational, and educational opportunities.

Job Description

The Loudoun County Department of Family Services is currently seeking talented and highly motivated candidates who are looking to work in a diverse, exciting, and fast paced work environment assisting customers in obtaining public benefits.

As a Public Benefits Triage Worker, you would be responsible for providing daily front line customer service to Public Benefits customers. This includes assisting customers with questions regarding their SNAP, Medicaid, TANF and/or VIEW cases, assisting them with completing required paperwork and obtaining necessary verifications to determine eligibility. In addition, Triage workers educate the public on the programs available and provide assistance in applying for those benefits. The Triage worker may also be assigned applications or renewals to complete to support timely service delivery.

This position is located in our Sterling office, and will be required to rotate to other locations, as requested. This position may be assigned and required to work at an alternate work site(s) to carry out duties that support the needs of the County. In addition, you must be available for duty beyond the normal workday (8:30am - 5:00pm), which includes nights, weekends, and holidays, as required to perform functions of the position for the assigned department. The successful candidate may be required to perform work that involves crisis situations and is required to make decisions involving people, resources, and property.

People who are successful in this role:

  • Have Public Benefits experience processing SNAP, Medicaid, and TANF applications and renewals and have strong policy knowledge in these programs.
  • Respond quickly and effectively to customer inquiries to resolve issues, answer questions, and handle any emergency situations that may arise.
  • Function well in a team environment.
  • Demonstrate the ability to establish and maintain effective working relationships with clients, co-workers, and other social service providers.
  • Demonstrate the ability to work effectively with people under stress and those from various socioeconomic and cultural backgrounds.
  • Have exceptional oral and written communication skills and carry out their role in a professional manner.
  • Are comfortable with using automated technology to document case records.
  • Demonstrate the ability to process applications and case reviews accurately and timely by interpreting and applying complex federal, state, and local public assistance policies.
  • Demonstrate the ability to make mathematical computations accurately.
  • Demonstrate the ability to handle multiple deadlines, computer systems, high volume of client contact and competing priorities.
  • Can schedule, organize, and manage workload sufficient to ensure timely service delivery.

Hiring range: $46,488.83-$62,759.92- Salary Commensurate with Experience.

Job Requirements

Requires an associate degree and three (3) years of directly related experience in a customer service or Social/Human Services setting or equivalent combination of education and experience.

Strongly preferred:

  • two (2) years public benefits experience

Special Requirements

  • Fluency in Spanish is preferred.
  • Possess a valid driver's license.

Post Conditional Offer Contingencies

Successful candidate will undergo a criminal history, CPS, and credit check.


Loudoun County Regular Full-time Employees are eligible for full benefits including but not limited to the following as a part of a total rewards package!
  • Retirement from the Virginia Retirement System (VRS)
  • Annual leave
  • Sick leave
  • Annual Paid Holidays
  • Group Health Plan
  • Group Life Insurance
  • Exceptional Performance Recognition
  • Credit Union Membership
  • Employee Assistance Program (EAP)
  • Education and Career Development

Click on a link below to apply for this position: