IT TECHNICIAN I (TEMPORARY)

Recruitment #21-117-2263

Job Description

Do you want to make a difference in one of the fastest-growing counties in the United States? Can you work as part of a team with inspiration, vision, and creativity? Are you passionate about the role of technology in supporting the mission of local government?

Loudoun County's Department of Information Technology is currently seeking a temporary IT Technician I in the Customer Support Division. The position provides support to the end users for computer hardware and software applications, printers, audio/video devices, access, and hardware issues involving Microsoft Windows (Microsoft Office 365), Active Directory products, desktop applications, collaboration tools, shared drives, email, and other technologies.

Provides the highest level of customer service support for the help desk, recommend resolutions to customer inquiries or issues, to include but not limited to assists with password resets, replaces old computers, installs hardware and software, assists with inventory, responds to service and work orders, and provides maintenance to systems. Documents and tracks customer incidents and request via ticketing management system and take appropriate action.

Maintains technical knowledge of personal computer technologies. Maintains a necessary level of knowledge of emerging personal computer technologies; maintains thorough knowledge of PCs, iPads, tablets, audio visual equipment, peripheral repairs and installation, printer sharing device installation, configuration, and standard County applications software; and shares knowledge with colleagues. Prepares computers for surplus and assists with inventory. Provides training to the user community on use of personal computers, iPads, tablets, and/or phones.

Job Requirements

High School diploma or equivalent (Associate degree preferred); two (2) years of related technical work experience; or equivalent combination of education and experience.

The candidate should have strong technical skills. Knowledge of Windows 8, Windows 10, networking concepts, and standard software applications. Knowledge of LANs/WANs, Computers, iPads, Tablets, Peripheral repairs and installation, printer sharing device installation and configuration. Ability to establish and maintain effective working relationships with peers, management, and clients. Skilled in written and verbal communication. Ability to organize and prioritize work. Creative and strategic approaches to problem solving, and an ability to tackle complex issues. Ability to follow complex oral and written instructions. Familiarity with the fundamental principles of ITIL /SLA.

Special Requirements

- A current driver's license and driving record check is required.

- This position requires being able to lift and/or carry fifty (50) pounds.

 - Ability to work additional hours, evenings, and weekends when needed, and is subject to recall and On-Call 24/7 duty is required on a rotational basis.

Preferred Certifications: CompTIA A+, CompTIA Network+, CompTIA A+, CompTIA Security +, Microsoft Certified Office Specialist, Microsoft Certified Desktop Administrator, Project Management Professional (PMP), Certified Associate in Project Management (CAPM) or ITIL.

Preferred experience with Innotas/Planview software, SharePoint, Teams, ServiceNow software. Local government experience preferred.

Post Conditional Offer Contingencies

The successful candidate will undergo a background investigation to include a criminal record check, credit check, DMV record check, and fingerprinting.