TAXPAYER SERVICES MANAGER

Recruitment #21-117-2045

Job Description

The Office of the Commissioner of the Revenue in Loudoun County, Virginia is seeking a Taxpayer Services Manager to supervise the Sterling office front counter in the Personal Property Division. The selected candidate will ensure excellent customer service is provided in person and over the phone in a fast-paced work environment; will assist in explaining state tax code, case law and local ordinances to taxpayers; assist with Tax Relief Program; maintains personal property tax accounts; provide performance direction, feedback, mentoring, coaching, and training to staff; will promote teamwork and collaboration; will ensure that vehicles are assessed fairly, equitably, and uniformly; will be expected to interact confidently with vehicle owners and federal, state and local authorities to ensure local tax compliance and defend assessments; will also work with various County agencies as collection, bankruptcy, appeal and litigation issues dictate. Must ensure the confidentiality of tax information and participate in professional training to remain informed of federal, state, and local taxes.

Job Requirements

Any combination of education and experience equivalent to an Associates Degree and three (3) years of related experience in taxation or finance. Bachelor's degree in Business, Management, or Finance preferred. Knowledge of personal property tax structures, state and federal taxes, and accounting practices are desirable. Must have good written and verbal communication skills as well as research and analytical skills. Must be able to meet deadlines, problem solve, and multitask. Must have knowledge of automated systems along with direct customer service experience. Flexibility and the ability to independently exercise good professional judgment are required as well.

Special Requirements

Must maintain a valid drivers license in Virginia or regional state of residence. Must obtain and maintain Virginia Notary Public certification. Must be familiar with Microsoft Office applications.

Post Conditional Offer Contingencies

Employment is contingent upon successful completion of criminal background, driving, and credit check. All applicants seeking employment with the Office of the Commissioner of the Revenue are expected to comply with tax obligations. Failure to do so may impede consideration of your application.

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