|Date Opened||10/18/2019 08:00:00 AM|
|Closing Date||11/1/2019 11:59:00 PM|
|Hiring Range||$44,577 - $63,668|
|Job Type||Open and Competitive|
This position provides information on a myriad of programs and services in response to specific inquiries from residents and community-based organizations. Through the use of an updated resource file and database, Information and Referral Specialists link individuals in need of information and/or services to appropriate resources.
Responsibilities include assessing an individual's needs; identifying appropriate resources; exploring options and assisting the individual to problem solve, as appropriate; advocating on behalf of the individual, when necessary; and maintaining accurate data records.
The successful candidate must have excellent interpersonal skills, the ability to prioritize tasks, and work with frequent interruptions. Knowledge of human service systems, and experience working in support of people with diverse educational, cultural, and socio-economic backgrounds. Demonstrated knowledge of customer service principles and practices. Ability to communicate clearly and concisely, both orally and in writing. Excellent listening skills and the ability to apply critical thinking in order to respond effectively to situations.