Recruitment #20-T2-0090

Job Description

The successful candidate will be a key part of the Customer Service Center team in the Department of Planning and Zoning. The Department is focused on providing high quality customer service and offers unique opportunities to gain diverse, entry-level experience in the planning and zoning profession within a large and expanding multifaceted community that is leading growth in the Washington, D.C. metropolitan area. As a member of the Customer Service Center team, you will work closely with the public, applicants, and staff from a variety of County departments. Your primary responsibility will be responding to customer inquiries about planning and zoning and development review processes. This will involve regular, daily contact with internal and external customers, including walk-ins, phone calls, and email inquiries. The successful candidate will research and answer basic land use and zoning related questions and refer customers to appropriate personnel to address more complex or project-specific inquiries. Other duties include receiving and logging planning and zoning application submissions; distributing incoming Department mail, preparing zoning correspondence, setting up new applications and entering data into the County’s land management information system, and processing cash transmittals to the Treasurer’s Office.

Job Requirements

The successful candidate must be customer service focused and exhibit excellent verbal and written communication skills, problem solving skills, and the ability to meet deadlines and maintain product quality while managing multiple tasks. Requires any combination of education and experience equivalent to a high school diploma and four (4) years of related experience. Knowledge of planning, zoning, and land use in Virginia is desirable.

Special Requirements

Must have strong written and verbal communication skills as well as the ability to adapt to a variety of situations including regular interactions with staff, applicants, governmental officials, and the public.

Post Conditional Offer Contingencies

Position requires a Background/credit check.