Recruitment #20-S2-0004


The Loudoun County Department of Family Services (DFS) is currently seeking qualified candidates for a position in the Public Assistance Benefits Unit that are looking to work in a diverse, exciting and fast paced work environment.

Zippia, a professional career information and tools company, recently named the Loudoun County Department of Family Services one of the 11 best companies to work for in Leesburg, VA.

Job Description

Responsible for determining eligibility for Public Assistance Programs, to include Supplemental Nutrition Assistance Program (SNAP) Medicaid, and Temporary Assistance to Needy Families  (TANF) by conducting interviews with applicants, requesting appropriate documentation, and applying applicable policy.

This position is located in our Leesburg office, and may be required to work from other locations, as requested.

Successful candidate must:

  • Have the ability to process applications and case reviews accurately and timely by applying complex federal, state and local public assistance policies.
  • Be extremely knowledgeable in all public assistance programs, and have exceptional customer service skills.
  • Navigate customers through the application and interview process. 
  • Have exceptional oral and written communication skills, as well as organizational and time management skills.
  • Function well in a team environment. 
  • Respond quickly and effectively to customer inquiries to resolve issues, answer questions, and handle any emergency situations that may arise.

Job Requirements

  • Education and experience equivalent to a Bachelor’s Degree in Sociology, Psychology, Accounting or Finance  and minimum two years of experience directly related to public assistance program eligibility determination, such as Supplemental Nutrition Assistance Programs (SNAP), Medicaid or Temporary Assistance to Needy Families (TANF)


Special Requirements

  • Must have the ability to work independently and have excellent decision making skills • Fluency in Spanish is preferred • Thorough knowledge of Virginia Department of Social Services public assistance program policies and related computer systems, to include VaCMS and MMIS • Possess valid driver’s license.

Post Conditional Offer Contingencies

Successful candidate will undergo a criminal history and credit check.


Loudoun County Regular Full-time Employees are eligible for full benefits including but not limited to the following as a part of a total rewards package!
  • Retirement from the Virginia Retirement System (VRS)
  • Annual leave
  • Sick leave
  • Annual Paid Holidays
  • Group Health Plan
  • Group Life Insurance
  • Exceptional Performance Recognition
  • Credit Union Membership
  • Employee Assistance Program (EAP)
  • Education and Career Development

Click on a link below to apply for this position: