Lead Support Services Assistant

Acts as a lead and participates in the work of a small clerical unit engaged in providing centralized support services such as reprographics, mail processing, office delivery, central supply, and telephone for a college.

Schedules, oversees, and participates in the work of a small clerical unit engaged in providing centralized support services such as reprographics, mail processing, office delivery, central supply, and telephone for a college.

Assigns, schedules, and reviews the work of the assigned staff.

Determines more efficient work procedures and techniques for assigned unit to ensure timely and efficient completion of work.

Sets-up and operates high-speed programmable photocopy machines in the reproduction of a wide variety of materials, such as forms, bulletins, charts, graphs, examinations, class materials, and reports.

Adjusts duplicating equipment to the size of the paper, placement of impression, and thickness of paper.

Cleans, adjusts, and performs minor maintenance on reprographic equipment.

Receives, reviews, and completes job orders and follows-up for clarification when needed.

Responds to inquiries from customers regarding the services provided by the unit.

Contacts service representatives regarding major repairs and service of reprographic and other support services equipment.

Checks materials reproduced for optimal copy clarity and intensity of imprint.

Operates various bindery and finishing equipment such as paper cutters, paper folders, collators, paper joggers, paper drills, laminators, staplers, stitchers, and scanners.

Assists users in the proper operation and use of standard photocopy machines.

Maintains files, procedures manuals, references, reprographic inventory, and other records.

Prepares or approves requisitions for office supplies.

Orders parts needed to perform minor maintenance on reprographic equipment.

Consults with customers on such matters as type of paper and color of inks to be used.

Provides training to assigned staff in the work of the unit.

Operates mail meter to process mail in accordance with US Postal Service regulations.

May compute and check invoices.

May participate in preparing the annual budget for the unit and monitoring the expenditures.

Performs related duties as assigned.

A Lead Support Services Assistant performs lead duties for a small clerical unit responsible for providing centralized support services such as  reprographics, mail processing, office delivery, central supply, and telephone for a college.

A General Services Supervisor plans, organizes, supervises, and participates in the work of staff assigned to multiple centralized support services such as reprographics, courier and office delivery, mail, telephone, central supply, and civic center permits.

A Reprographic Equipment Operator sets-up, operates, and performs minor maintenance on high-speed programmable photocopiers and other related reprographic equipment.

General supervision is received from an academic or classified supervisor or administrator. Serves as a lead over assigned clerical staff.

Knowledge of:

Operation and care of high-speed programmable photocopiers and other related equipment

Proper operation of binding and finishing equipment

Paper stock, inks, and toners used in reproduction work

Customer service techniques for public contact in person, on the phone, and in written communications

US Postal Service regulations

Principles of training

Principles of office management

Recordkeeping procedures

Capabilities of computer systems, software, and hardware used in assigned area

Skill in: 

Operation of reprographic equipment

Ability to:

Provide guidance and technical assistance to others

Train others in the work of the unit

Give clear and concise instructions

Set-up and operate high-speed programmable photocopiers and other reprographic equipment

Make minor repairs and adjustments to reprographic equipment

Meet schedules and timelines

Perform work in accordance with specifications on work requests

Maintains accurate records

Accurately estimate quantity of materials needed to complete assignments

Work effectively with administration, faculty, student, and office staff

Make basic arithmetical calculations

Learn general and specialized computer applications

Education and Experience:

Graduation from high school or its equivalent AND two years of full-time, paid clerical experience, which must have included the operation and minor maintenance of high-speed programmable photocopiers and binding and finishing reprographic equipment. Lead experience in a small clerical unit responsible for general support services is desirable.

Physical Requirements:

Ability to stand for long periods of time.

Ability to move and lift loads up to 50 pounds.

Special:

A valid Class "C" California driver's license may be required for some positions.

• Medical and dental insurance and vision care plans are provided for employees and their dependents.
• A $50,000 life insurance policy is provided free of charge for each employee.
• New employees receive 12 full-pay days and 88 half-pay days of illness leave.
• At least 15 paid holidays per year.
• Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District. Vacation days for management and confidential positions begin at 15, 20, or 24 days.
• Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty.
• Employees become members of the Public Employees Retirement System. Employees are also covered by Social Security.
• Employee Assistance Program

The examination process may consist of one or more parts which may include a training and experience evaluation, written test, performance test and/or oral interview.

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about his or her ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, he or she should always apply for a position and request reasonable accommodation at the appropriate time.