Los Angeles Community College District

SFP-Program Office Assistant - Location: __GL:___WBS:___Fund:___ (#5999)

$19.95-$24.72 hourly / $3,458.74-$4,284.76 monthly / $41,504.88-$51,417.12 annual

Special Note

This position is only used for the duration of a specially funded program and will be terminated when the program funding ends.  Funding source is part of the job title.

Interest Cards for this position will not be accepted since the class is part of the semi-annual Super-C examination.


Performs a variety of general and/or specialized clerical duties related to the office operations of a specially funded program.

Typical Duties

Depending on the assigned program, an incumbent may perform a combination of the following duties:

Explains and interprets procedures and eligibility requirements for services to students and the public.

Reviews and processes various forms, applications, and records for completeness, accuracy, and compliance with basic program requirements.

Prepares letters, memoranda, bulletins, tables, and other material using a variety of software applications.

Proofreads reports, letters, bulletins, and other material.

Responds to requests for information from students, faculty, and the public.

Refers individuals to various campus and community organizations for further information and assistance regarding specialized programs and services.

Receives and relays incoming calls, takes messages, and places calls.

Assures that clerical processes of the office are running smoothly and efficiently on a day-to-day basis.

Effectively utilizes a variety of standard office software applications to compile information and data from various sources and prepare reports and data summaries.

Schedules appointments for students with counselors and/or other office staff.

Operates a computer terminal to input and retrieve information.

Maintains and is responsible for records, files, and other reference material of an office.

Maintains an inventory of office supplies and orders, receives, stocks, and distributes supplies.

Maintains and reconciles office expenditure accounts.

Answers inquiries from administrators, staff, vendors, and students regarding encumbrances, expenditures, account balances, accounting office procedures and policies, and other procedures, rules, and requirements of assigned program.

Attends meetings and takes minutes of proceedings.

Prepares and maintains time-keeping records for an office.

Posts information updates to department website.

Receives, sorts, and distributes office mail to appropriate staff.

Assembles printed or duplicated material for distribution.

Provide training and work direction to student employees.

Performs related duties as assigned.

Distinguishing Characteristics

An SFP- Program Office Assistant performs general and/or specialized clerical duties in support of the daily office operations of a specially funded program.

An SFP-Program Technician performs a variety of specialized technical duties related to the implementation and day-to-day administration of a specially funded program.

An SFP-Program Specialist develops, implements, promotes, and evaluates an assigned small program, a portion of a larger specially funded program, or performs a variety of technical computer support duties in support of the office operations of a specially funded program.


Immediate supervision is received from an academic or classified supervisor. May provide work direction to assigned student employees.

Class Qualifications

Knowledge of:

Clerical practices and procedures

Capabilities and operation of standard office equipment

Recordkeeping procedures

Basic practices and procedures used in processing and recording of accounting information and transactions

Letter, memorandum, and report formats

Proper business English, spelling, punctuation, and grammatical usage

Customer service techniques for public contact in person, on the telephone, and in written communication

Capabilities of computer systems, software, and hardware used in assigned program.

Skill in:

Use of computer and standard office equipment

Ability to:

Provide clerical support to an assigned area

Impart and secure information pertaining to assigned program

Understand, interpret, and apply basic rules, policies, and procedures

Assist students in filling out forms and applications

Prepare routine correspondence and reports

Effectively utilize computer software and hardware and office equipment used in assigned area

Spell, punctuate, use correct grammar, and proofread

Work effectively and tactfully with individuals from various educational, socioeconomic, and ethnic backgrounds

Work effectively and cooperatively with students, staff, faculty, and the public

Make arithmetical calculations involving fractions, decimals, and percentages

Input data neatly and accurately

Keep information confidential

Give clear and concise instructions

Critically review source data and detect and correct errors

Maintain accurate files and records

Learn District policies and procedures related to general administrative and business transactions of the District

Learn specialized computer applications

Entrance Qualifications


Graduation from high school or its equivalent.


None is required. One year of full-time, paid general clerical experience which included use of computer equipment and public contact is desirable.

Reasonable Accommodations

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about his or her ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, he or she should always apply for a position and request reasonable accommodation at the appropriate time.


CLASS: 5999; EST: ; REV: 8/23/2017;