Los Angeles Community College District

Prepares and maintains systems and programming documentation, procedures, methods, and user training materials for the District's information technology systems.

Gathers and analyzes technical information associated with the District's information technology systems.

Interfaces with programmers, QA, and project managers and related staff to discuss and clarify systems and programming procedures and methods and to identify critical documentation needs and accurate content.

Creates video walk-throughs and tutorials for students, faculty, and staff by outlining the full functionality of the system or specific functions or navigation.

Participates in creating and updating new online training course materials.

Translates technical information into clear, readable documents to be used by technical and non-technical staff.

Designs, writes, and edits technical documentation for the District's information technology systems including FAQs, reference and user manuals.

Prepares and edits technical articles and online documentation related to the District's information technology systems.

Assist with writing well-tested, task-based end user documentation such as reference articles, quick start guides, and feature tutorials.

Edit documents for accuracy and style, both in writing and video.

Assists in the design of training materials related to application documentation, procedures, and methods and ensure all standards are met by following established procedures.

Maintains a current internal technical documentation library.

Maintains effective and cooperative working relationships with District staff, users, project consultants, and vendors.

Performs related duties as assigned.

A Technical Writer prepares and maintains systems and programming documentation, procedures, methods, and user training materials for the District’s information technology systems. Incumbents in this job classification are required to possess strong technical writing skills and are able to break down complex processes and translate them into concise documentation.

A Programmer Analyst performs systems analysis, design, and programming duties involving complex computer applications and programs or segments of highly complex programs and may provide technical assistance to assigned programming staff.

General supervision is received from higher-level information technology staff. Functional supervision may be exercised over technical staff assigned to the project.

Knowledge of:

Principles and procedures of technical program documentation

Capabilities of information technology systems including but not limited to Enterprise Resource Planning (ERP) systems such as SAP, PeopleSoft, Oracle, etc.

Operation and application of a wide variety of desktop publishing and multimedia software and development tools such as Microsoft Office Suite, Adobe Acrobat, Adobe Dreamweaver, Power Point, HTML, RwD Infopak, Visio, etc.

Screen capture software and video production such as Camtasia, GoAnimate, or Final Cut Pro

ADA/WCAG guidelines and standards

Business procedures and methods

Business process mapping and flow charting

Report, user manual, and technical documentation formats

English usage, grammar, spelling, and punctuation

Principles of organization and management of records

Skill in:

Writing, editing, and organizing technical information in a clear, concise, and cohesive manner

Ability to:

Design, write, and maintain systems and programming documentation, procedures, and methods for information technology systems and ensure that all published documentation meets established standards and legal requirements

Effectively communicate highly technical information accurately, concisely and in understandable terms, both orally and in writing

Consistently use and promote professional standards and practices related to assignments

Actively contribute to a culture of constructive collaboration and innovation with colleagues

Maintain high levels of customer service and satisfaction

Work effectively and cooperatively with administrators, staff, users, project consultants and vendors

Work effectively and independently on assigned projects

Meet established priorities and schedules

Effectively utilize computer equipment and software in the performance of duties

Learn and apply new concepts in information technology

Learn the characteristics of new systems and update skills to adapt to changing technology

Education and Experience:

A bachelor's degree from a recognized college or university preferably with a major in management information systems, computer science, business administration, English (with a concentration in technical writing) or a related field.

AND

Two years of recent, full-time, paid, professional-level experience in preparing technical documentation for an information technology system. Experience with documenting an Enterprise Resource Planning System (ERP) is desirable. Certification as a technical writer is desirable.

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about his or her ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, he or she should always apply for a position and request reasonable accommodation at the appropriate time.