Los Angeles Community College District

Student Support Services Representative (#5051)

$21.68-$26.86 hourly / $3,758.20-$4,655.76 monthly / $45,098.40-$55,869.12 annual


Definition

Serves as a resource to potential and current students by providing general and procedural information and guidance related to a variety of student support services such as admissions and records, registration, financial aid, career and educational planning, job placement, and veteran services in a multi-service setting designed to encourage better service utilization and increase the probability of student success.

Typical Duties

Answers inquires and explains and interprets rules, requirements, and procedures to prospective and current students pertinent to admissions and records, financial aid, career and educational planning, job placement, veteran services, and other student support programs and services.

Obtains information from students and program participants on matters related to their personal, educational, vocational, and financial background.

Refers individuals to various campus departments and/or community organizations for further information and assistance regarding specialized programs and services.

Responds to requests for information and disseminates materials involving various student support programs and services.

Follows-up with students to insure satisfactory referral outcomes and services.

Participates in the planning and conduct of Welcome Week activities and new student orientations.

Participates in student recruitment activities, community outreach, and promotion of college programs, services, and activities, as assigned.

Searches records for required information involving various student support programs and services.

Assists in writing bulletins, flyers, newsletters, and brochures and posting information on web and social media sites to publicize various student support services and programs.

Operates a computer terminal to input and retrieve information from a variety of specialized computer application programs.

Reviews and processes various forms, records, and applications by checking them for completeness, accuracy, and compliance with program requirements and verifying data through a variety of sources such as academic and personal records and references.

Utilizes standard office software applications to compile data and prepare information and correspondence concerning various student support programs and services.

May proctor standard achievement, vocational, placement, and interest tests.

May conduct campus tours for new and prospective students and campus visitors.

May be assigned work in student services units during periods when student are not present.

Performs related duties as assigned.

Distinguishing Characteristics

A Student Support Services Representative serves as a resource to potential and current students on a variety of student support services, including but not limited to admissions procedures, application procedures, registration procedures, financial aid applications, career and educational planning, job placement, and veteran services. An incumbent in this class applies a working knowledge of the procedures and requirements of various student support services areas in a multi-service setting.

Incumbents in specialized clerical positions in a student services area apply a working knowledge of the requirements and procedures of the assigned program area. Incumbents are not expected to be knowledgeable of a variety of student service support areas.

Supervision

Immediate supervision is received from an academic or classified supervisor. Work direction may be provided to clerical staff and student employees.

Class Qualifications

Knowledge of:

The procedural requirements of a variety of student and college support programs and services

Customer service techniques for public contact in person, on the telephone, and in written communication

Correct business English, punctuation, spelling, and grammatical usage

Letter, memorandum, and report formats

Capabilities of computer systems, software, and hardware common to student support programs and services programs

Recordkeeping procedures

Learn and maintain current information regarding the support services available to students by various social, health, and community agencies

Skill in:

Use of computer and standard office equipment

Ability to:

Understand and respond to customer needs and expectations; match individuals to appropriate services and resources

Impart and secure information pertaining to various student support programs and services tactfully and accurately

Understand, interpret, and apply laws, rules, and procedures pertaining to various student support programs and services

Verbally communicate clearly and correctly; give clear and concise instructions

Assist students in filling out appropriate forms and applications

Access and understand information in the District’s Student Information System

Work effectively with administrators, staff, students, and the general public

Deal effectively and tactfully with individuals from various educational, socioeconomic, and ethnic backgrounds

Exercise judgment and initiative within established guidelines

Critically review source data, detect, and correct errors

Prepare routine correspondence and reports

Use proper spelling, punctuation, and grammar

Keep information confidential

Maintain accurate files and records

Learn specialized computer application

Entrance Qualifications

Education:

Graduation from high school or its equivalent.

Experience:

One year of full-time paid clerical/technical experience with a student support program. Experience in the use of a student information system is desirable.

Reasonable Accommodations

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about his or her ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, he or she should always apply for a position and request reasonable accommodation at the appropriate time.


CLASS: 5051; EST: 6/11/2013; REV: 12/6/2017;