Los Angeles Community College District

Performs a variety of general clerical work in a college Admissions and Records Office during peak workload periods of student registration.

Performs a combination of the following duties:

Provides routine information and assistance to customers during peak workload registration periods.

Records a variety of data on appropriate records, and checks forms and records for completeness and accuracy.

Answers telephones, takes messages, replies to routine inquiries, including emails.

Effectively utilizes computer equipment and standard office machines used for processing the work of the office.

Prepares simple and routine forms, reports, and correspondence.

Maintains office files by scanning, sorting, coding, indexing, filing, cross referencing, locating, and extracting registration documents.

Receives, time-stamps, and distributes office mail to appropriate staff.

Maintains confidentiality of data related to the work of the office.

May collect registration fees and issues receipts.

Performs related duties as assigned.

A Registration Assistant performs a variety of general clerical work during peak workload registration periods.

An Admissions and Records Assistant performs a wide variety of specialized clerical duties related to enrolling students and maintaining accurate and current records of students' academic status and progress.

An Office Assistant performs responsible clerical duties and exercises initiative and judgment in applying established practices. Operating a keyboard and use of computer/word processing equipment are an integral aspect of the duties. Some employees may be assigned to a multi-line telephone set station or a communications systems console to route a college’s or the Educational Services Center’s incoming and outgoing calls to the appropriate persons or offices. The class of Office Assistant (Confidential) is distinguished from the class of Office Assistant because the employee, in the regular course of his or her duties, is required to have access to, or possess information relating to, the District’s employer-employee relations.

Immediate supervision is received from a classified supervisor. Work direction may be received from clerical staff of the assigned unit. No supervision is exercised.

Knowledge of:

Basic recordkeeping procedures

Customer service techniques for public contact in person and on the telephone

Operating features and capabilities of computer equipment and applications used in assigned area

Capabilities and operation of standard office equipment

Ability to:

Work cooperatively and effectively with students, faculty, staff, and the public

Record data neatly and accurately in standard and electronic files

File materials accurately

Search records and furnish requested information

Follow oral and written instructions

Work under the pressures of frequent interruptions

Keep information confidential

Give clear and concise information

Effectively utilize office and computer equipment in the performance of duties

Learn applicable registration procedures and practices

Learn general and specialized software applications

Experience:

Graduation from high school or its equivalent.

Clerical experience which included the use of computer equipment and public contact is desirable.

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about his or her ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, he or she should always apply for a position and request reasonable accommodation at the appropriate time.