Los Angeles Community College District

Network Infrastructure Systems Manager (#1071)

$65.48-$81.12 hourly / $11,349.42-$14,059.94 monthly / $136,193.04-$168,719.28 annual


Definition

Plans, schedules, and manages the operations of the District’s enterprise networks, technology service desk, and district-wide telecommunications.

Typical Duties

Plans, schedules, and manages the District’s enterprise network infrastructure systems, including LANs, MANs, WANs, wireless, cloud platforms, Voice Over IP, security, identity management, Endpoint protection, fiber optic and copper cabling systems and internet.

Plans and coordinates the activities of telecommunications service providers such as local exchange carriers, state and governmental agencies, and internet service providers of the District.

Oversees the operations of the District’s technology service desk for local and remote computer and network users and ensures that established service levels are met./p>

Reviews procedures, schedules, and system controls to achieve maximum efficiency, effectiveness, security, and accuracy.

Collaborates with college information technology staff to develop technical standards and procedures for District-wide use.

Serves as technical advisor on network services, systems, fiber optic and copper cabling systems and recommends improvements and enhancements.

Ensures accountability and accuracy for management of technology assets, vendors, software licensing, and hardware support for enterprise network infrastructure systems.

Participates in the planning and implementation of District-wide IT bond projects.

Oversees computer and network capacity planning studies.

Evaluates existing and emerging computer and network technologies, conducts cost-benefit analyses, and makes recommendations regarding their applicability to the District.

Oversees the training mentoring, and coaching of professional and technical staff on complex matters related to assigned technical units.

Maintains and periodically tests disaster recovery plans for computer and LAN and MAN operations.

Oversees the selection, assignment, training and supervision of computer, and network operations personnel.

Maintains effective and cooperative working relationships with administrators, functional and technical team members, and users.

Manages, leads, and evaluates staff members of assigned technical units.

Manages the standardization and the development of specifications for the acquisition of computers and network equipment.

Provides periodic reports of IT systems activities to achieve and maintain performance measures.

Coordinates, plans, manages and reports on budgets for assigned units. >/p>

Performs related duties as assigned.

Distinguishing Characteristics

A Network Infrastructure Systems Manager plans, schedules, and manages the operations of the District’s Enterprise networks, technology service desk, and District-wide telecommunications.

A Vice Chancellor/Chief Information Officer is the District executive responsible and accountable for providing vision, strategic planning, and leadership for all technology functions and operations throughout the District including, but not limited to, data centers, technical service centers, production scheduling, technology service desks, communication networks (voice and data), classroom support, computer program/applications development and maintenance, and computer systems operations in a manner that effectively supports the instructional, student services, and business needs and operations of the District and is consistent with industry standards and best practices.

Supervision

General supervision is received from the Vice Chancellor/Chief Information Officer. General supervision is exercised over assigned IT staff.

Class Qualifications

Knowledge of:

Principles of (enterprise) network design, development, implementation and operations

Network systems, protocols, and standards such as: TCP/IP, NAT, 802.1x, MPLS, OSPF, and BGP

Network management, network availability, and capacity planning tools

Fiber optic and copper cabling systems

Technology and methodology of application and system software

Principles and practices of information technology security

Principles of data storage, backups, and recovery

Telephone and videoconferencing technologies and operations

Operation and application of a wide variety of network and computer software

Methods and equipment used to troubleshoot computer equipment and network malfunctions

New developments in computer network and systems technology

Documentation requirements and program testing procedures

Principles of planning and process control, documentation, and program testing

Principles of organization, management, and work simplification

Principles of supervision, team building, and training

Principles of budgetary planning, management, and cost control

Construction and planning requirement when planning network expansion and upgrades during building construction and renovation

Ability to:

Provide oversight and management of technical teams engaged in providing support to the District’s enterprise networks, telecommunications, and technology service desk operations

Plan and organize operations to meet critical deadlines and to provide alternative procedures in emergencies

Recognize critical elements of operational problems, develop and evaluate data, determine solutions, and react independently and promptly to situations and events

Write clear and precise technical procedures and documentation for system operations and configuration

Consistently use and promote professional standards and practices related to assignments

Establish and maintain effective and cooperative working relationships with administrators, technology staff, users and vendors

Actively contribute to a culture of constructive collaboration and innovation with colleagues

Acquire knowledge of new computer and network technologies and methods and apply that knowledge to solving operational problems

Effectively communicate highly technical information accurately, concisely and in understandable terms both orally and in writing

Manage personal and institutional data in accordance with legal, regulatory, administrative, and contractual requirements

Maintain high level of customer service and satisfaction

Effectively allocate and utilize the human, fiscal, and physical resources available for assigned area

Motivate, direct, train, and develop others

Travel to offsite meetings

Learn the characteristics of new network infrastructure systems and equipment and update technical skills to adapt to changing technology

Entrance Qualifications

Education and Experience:

A bachelor's degree from a recognized college or university, preferably with a major in computer science, computer information technology, computer engineering, or a closely related field

AND

Five years of recent, full-time, paid professional-level experience in IT infrastructure network systems operations, network administration, or IT security in a large enterprise environment. Experience in a supervisory capacity is desirable.

Special:

A valid Class "C" California driver's license is required.

Travel to locations throughout the District is required.

Reasonable Accommodations

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about his or her ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, he or she should always apply for a position and request reasonable accommodation at the appropriate time.

 


CLASS: 1071; EST: ; REV: 9/1/2021;