Los Angeles Community College District

Deputy CIO, Infrastructure (#1068)

$65.48-$81.12 hourly / $11,349.42-$14,059.94 monthly / $136,193.04-$168,719.28 annual


Special Note

**Note: The full title for this classification is Deputy Chief Information Officer, IT Infrastructure and Software Systems Support

Definition

Plans, organizes, and manages the operations of the District’s enterprise networks, application and system software, data center, and technology service desk.

Typical Duties

Plans, organizes, and manages the District’s enterprise network infrastructure systems, including LANs, MANs, WANs, wireless, cloud platforms, Voice Over IP, security, identity management, Endpoint protection, and internet.

Plans and manages operations related to the design, implementation, and maintenance of large scale, complex application and system software such as ERP Systems, database systems and other large scale district-wide shared services, computer operating systems, web servers, application development tools, and systems management tools and utilities.

Plans, organizes, and manages the operations of the District's central data center to assure that efficient and reliable levels of service are provided to users on a District-wide basis.

Oversees the operations of the District’s technology service desk for local and remote computer and network users and ensures that established service levels are met.

Reviews procedures, schedules, and system controls for assigned areas to achieve maximum efficiency, effectiveness, security, and accuracy.

Collaborates with college information technology staff to develop technical standards and procedures for District-wide use.

Serves as technical advisor on software systems, data security, and network services and systems and recommends improvements and enhancements.

Ensures accountability and accuracy for management of technology assets, vendors, software licensing, and hardware support.

Participates in the planning and implementation of District-wide IT bond projects.

Oversees computer systems and network capacity planning studies.

Evaluates existing and emerging computer and network technologies, conducts cost-benefit analyses, and makes recommendations regarding their applicability to the District.

Oversees the training, mentoring, and coaching of professional and technical staff on complex matters related to assigned technical units.

Maintains a disaster recovery plan for IT operations and production systems and coordinates responses to emergency production issues; resolves conflicting demands from users for service.

Maintains effective and cooperative working relationships with administrators, functional and technical team members, and users.

Manages, leads, and evaluates staff members of assigned technical units.

Manages the standardization and the development of specifications for the acquisition of computer and network equipment.

Provides periodic reports of IT systems activities to achieve and maintain performance measures.

Plans and manages the operating budget and program budgets of assigned technical units.

May act for the Chief Information Officer in his/her absence.

Performs related duties as assigned.

Distinguishing Characteristics

A Deputy Chief Information Officer, IT Infrastructure and Software Systems Support, provides oversight and management of technical units tasked with supporting the operations of the District’s enterprise networks, application and system software, data center, and technology service desk.

A Vice Chancellor/Chief Information Officer is the District executive responsible and accountable for providing vision, strategic planning, and leadership for all technology functions and operations throughout the District including, but not limited to, data centers, technical service centers, production scheduling, technology service desks, communication networks (voice and data), classroom support, computer program/applications development and maintenance, and computer systems operations in a manner that effectively supports the instructional, student services, and business needs and operations of the District and is consistent with industry standards and best practices.

Supervision

General supervision is received from the Vice Chancellor/Chief Information Officer. General supervision is exercised over assigned supervisory, professional, and technical IT staff.

Class Qualifications

Knowledge of:

Principles of (enterprise) network design, development, implementation, and operations

Network systems, protocols, and standards such as: TCP/IP, NAT, 802.1x, MPLS, OSPF, and BGP

Network management, network availability, and capacity planning tools

Technology and methodology of application and system software

Principles and practices of information technology security

Principles of data storage, backups, and recovery

New developments in computer network and systems technology

Documentation requirements and program testing procedures

Principles of planning and process control, documentation, and program testing

Principles of organization, management, and work simplification

Principles of supervision, team building, and training

Principles and practices of budget preparation and control

Construction and planning requirements when planning network expansion and upgrades during building construction and renovation

Ability to:

Provide oversight and management of technical teams engaged in providing support to the District’s enterprise networks, application and system software, data center, and technology service desk operations

Plan and organize assigned operations to meet critical deadlines and to provide alternative procedures in emergencies

Recognize critical elements of operational problems, develop and evaluate data, determine solutions, and react independently and promptly to situations and events

Write clear and precise technical procedures and documentation for system operations and configuration

Consistently use and promote professional standards and practices related to assignments

Establish and maintain effective and cooperative working relationships with administrators, technology staff, users, and vendors

Actively contribute to a culture of constructive collaboration and innovation with colleagues

Acquire knowledge of new technologies and system software and apply that knowledge to solving operational problems

Effectively communicate highly technical information accurately, concisely and in understandable terms both orally and in writing

Manage personal and institutional data in accordance with legal, regulatory, administrative, and contractual requirements.

Maintain high level of customer service and satisfaction

Effectively allocate and utilize the human, fiscal, and physical resources available for assigned area

Motivate, direct, train, and develop others

Stay abreast of current trends and technical advancements in the network technology and systems software and apply knowledge to operational problems

Prepare and administer the unit budget and expenditures

Travel to offsite meetings

Entrance Qualifications

Education and Experience:

A bachelor’s degree from a recognized college or university, preferably with a major in computer science, computer information technology, computer engineering, or a related field.

AND

Five years of recent, full-time, paid, professional-level experience in IT infrastructure and systems operations including information systems design, information systems development, network administration, and IT security in a large enterprise environment. Two years of the required experience must have been in a supervisory capacity.

Special:

A valid Class "C" California driver's license must be obtained within 10 day of establishing residency in the State of California.

Travel to locations throughout the District is required.

Reasonable Accommodations

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about his or her ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, he or she should always apply for a position and request reasonable accommodation at the appropriate time.


CLASS: 1068; EST: 1/9/2019; REV: ;