Customer Service Specialist I (Procedures)
|Date Opened||12/27/2019 12:01:00 PM|
|Filing Deadline||1/17/2020 11:59:00 PM|
|Salary||$34,403.20 - $55,036.80/year|
|Department||Clerk of Circuit Court|
|Job Type||Internal Only|
The Clerk of the Circuit Court is looking for new members to join our team as part of one of the finest organizations in Hillsborough County. Employees of the Clerk of the Circuit Court provide quality service to our public.
As a member of our working team, you will occupy a position offering a unique challenge. You are, in effect, working both for your neighbors and yourself while constantly improving your community. You are a public employee performing essential services for the people of Hillsborough County. Our county’s citizens are affected by your on-the-job performance and their opinions of our organization are directly influenced by your conduct. Wherever you work in the Clerk’s organization, please keep in mind the trust that the people of Hillsborough County have placed in your hands. By meeting all of your responsibilities in the most efficient and courteous manner possible, you will find your efforts rewarding.
This office reserves the right to consider how your application is prepared. It will be considered only if it is written with clarity and contains the required transcripts, certificates and licenses or other specified documents.
*Please note: this opportunity is open only for current, tenured Clerk of Court and Comptroller employees only!*
IDEAL CANDIDATE PROFILE
• Broad overview knowledge of the courts systems and of the Clerk of the Circuit Court’s office functions.
• A strong background in the areas of writing, analyzing and researching procedures.
• Prior experience giving presentations before groups of people as in providing instructional strategies.
• Excellent customer service and communication skills.
(3) three years of clerical experience; including
(2) two years of experience in the processing, examining, preparing or reviewing of any type of legal document.
JOB SPECIFIC COMPETENCIES
• Knowledge of functions, services, procedures and regulations of the Procedures team.
• Knowledge of computer systems and software and the ability to expertly operate same.
• Skilled in operating various office equipment to achieve objectives.
• Ability to research statutes and utilize online resources.
• Ability to follow the established guidelines and write procedures.
• Ability to present procedures verbally to an audience, while explaining and applying a variety of legal terminology, concepts, and technical procedures. In addition, obtain methods and techniques to perfect presentation performances.
• Ability to organize and coordinate meetings.
• Ability and willingness to follow instructions and provide assistance.
• Ability to maintain a high level of professionalism; work with a diverse group of people all over the organization and maintain effective working relationships in a collaborative team environment.
• Ability to effectively communicate both orally and in writing.
• Ability to maintain records, prepare reports and spreadsheet documents.
• Ability to manage time; meet deadlines and provide support for the Procedures team and the Criminal Court Processing Center team.
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
• Develops and implements standard operating procedures to improve quality of service, productivity and efficiency by Courts personnel.
• Updates existing procedures or creates new ones in written form, by using a process analysis: What, Where, When, Why & How.
• Researches, collects, organizes and evaluates information to produce a work product that provides concise step by step instructions.
• Exercises excellent communication skills, both orally and in writing.
• Maps out a work flow diagram and develops logical conclusions and suggest process improvements.
• Holds and participates in meetings with relevant stakeholders for particular tasks and subject matter experts to extract their knowledge in specialized topics.
• Coordinates with the Training department and individuals to develop training courses based on procedures.
• Interprets laws, statutes, regulations and other information.
• Makes compelling presentations of procedures monthly before the Clerk’s Senior Management Staff.
• Tracks, maintains records and assists in the preparation of statistical and other department reports.
• Reviews the work of peers and provides feedback.
• Coordinates with other sections within the organization to ensure efficient flow of information; interprets and explains requirements, regulations and procedures.
• Trains assigned personnel and help the Training department to facilitate training classes.
• Performs other related duties as required.
This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.
VETERANS' PREFERENCE: Preference will ONLY be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation to support entitlement to preference MUST be provided at the time of application.
RESPONSE/RECOVERY ACTIVITIES: Employees may be required to participate in response/recovery activities in response to a major emergency or natural disasters affecting County operations. In such situations, every effort will be made to maintain operations, but employees may be assigned to carry out response activities suited to their skills and capabilities.
CLERK OF THE CIRCUIT COURT IS AN EQUAL OPPORTUNITY EMPLOYER
The Clerk of the Circuit Court provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors.
Clerk of the Circuit Court welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.