County Administrator HR Clerk of the Circuit Court

IT Asset Management Administrator

Recruitment #1911-ITAMGRUNP3-001

Introduction

WHY JOIN US

Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.

WHY WE EXIST

Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.

IDEAL CANDIDATE PROFILE

• Possession of an ITIL Foundations Certification or related experience
• Possession of Certified Hardware Asset Management Professional (CHAMP) or similar certification
• Experience with ServiceNow or a similar Enterprise ITSM platform
• Experience with a Configuration Management Database (CMDB)
• Experience developing and maintaining processes for managing and tracking IT Asset related Configuration Items (CIs) from procurement to retirement
• Experience with the creation of purchase orders

JOB OVERVIEW

The IT Asset Management Administrator will provide centralized administration of all BOCC Departmental IT end-user hardware purchases, conduct internal auditing, and maintain a hardware asset management tool to track assets throughout its life-cycle. This position reports to the Technical Support Desk Manager. Problems faced are difficult and often complex. This position will be supervising, reviewing and delegating work to lower level professionals.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree from an accredited college or university with a major an information technology or related engineering
• Three or more years of experience in an IT and hardware asset management role.
• Any equivalent combination of education, training and experience that would reasonably be expected to provide the job
• ITIL Foundations
• CHAMP (Certified Hardware Asset Management Professional) or CAMP (Certified Asset Management Professional)

CORE COMPETENCIES

Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals

WORK CATEGORY

Office and storage room environment

PHYSICAL REQUIREMENTS

While performing duties of this job, the employee is regularly required to talk and hear.
Ability to pick up and move IT hardware weighing 10lbs up to 50lbs

DUTIES AND RESPONSIBILITIES

• Working directly with departments under the BOCC to maintain a seamless transition from the creation of purchase requests, delivery of hardware assets, to the retirement of end of life assets.
• Developing, maintaining, and updating asset management processes, policies, and procedures for effective management of the CIs life cycle (e.g., acquisition, deployment, utilization, de-installation, reallocation, and disposal).
• Managing models, model categories, assets, and configuration items (CIs) within the Hardware Asset Management platform. Maintaining the accuracy of Configuration Items (CIs) in the Configuration Management Database (CMDB).
• Implement and administer IT Asset Management systems and associated work flows. Manage IT Asset Management related projects.
• Receiving new equipment. Auditing, validating, and reconciling hardware assets against the hardware asset database.
• Defining metrics, collecting data, and reporting on the effectiveness of the IT hardware asset management processes.
• Managing the Clerk of the Circuit Court yearly capital asset inventory audit. Verifying financial data, e.g., asset values, depreciation, and monitoring and reconciling changes in inventory.
• Developing and maintain strong working relationships with key decision makers, peers, vendors and department’s liaisons to understand their business objectives and practices, and ensure effective coordination in delivery of asset management services to those clients.

JOB SPECIFICATIONS

• Ability to understand the hardware life cycle and be able to map its stages to the relevant asset management processes in the organization.
• Ability to create, maintain, and audit asset management related policies and procedures.
• Communicate effectively both written and orally to end-users, vendors, management, and peers.
• Ability to assess a company’s effective IT asset position to help identify cost savings opportunities.
• Lead all hardware asset related activities between end-users and key staff. Coaching, reviewing and delegating work to lower level professionals.
• Ability to delegate tasks and ensure completion.
• Ability to systematically resolve problems related to asset data and reporting.
• Ability to organize, prioritize and manage projects, tasks and time to meet delivery dates.

Conclusion

WHAT'S IN IT FOR YOU

We offer much more than the competitive pay you expect. We value our employees and Hillsborough County Government is committed to providing a comprehensive and competitive benefits package. And because we understand that no two people are exactly alike, you can choose what best suits the needs of you and your family.

  • Health Plan: The County pays towards health insurance premiums for all employees. Employees can select from two (2) healthcare plan options. Coverage is effective the first of the month following thirty (30) days of employment.
  • Dental Insurance: Employees are eligible to enroll in the dental coverage and choose from four options: High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is effective the first of the month following thirty (30) days of employment.
  • Vision Care: Employees and their dependents are eligible to enroll in the vision coverage. Co-payment coverage includes exams, lens and frame, as well as an allowable contact lens expense. Coverage is effective the first of the month following thirty (30) days of employment.
  • Employee Assistance Program: This program provides all employees and family members with professional, confidential counseling sessions. All employees and dependents are afforded up to six (6) free visits per Plan year. Coverage begins on the first day of employment.
  • Tuition Reimbursement: Employees may be reimbursed up to $1,000 (undergraduate), $2000 (graduate) per fiscal year for classes at an accredited college or university for courses that enhance your ability to perform your current job duties.
  • Holidays: Employees receive up to twelve (12) paid holidays per year.

Visit our Benefits page for more exciting details.

Veteran’s Preference:

Do you qualify for Veteran's Preference? Preference will only be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference must be provided at the time of application.

Equal Opportunity Employer:

Hillsborough County Government provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hillsborough County Government complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Hillsborough County welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

Hillsborough County Government expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hillsborough County Government’s employees to perform their job duties may result in discipline up to and including discharge

Hillsborough County is a drug free workplace.

Response/Recovery Activities:

Employees are required to participate in response/recovery activities in response to an emergency or natural disaster affecting County operations and/or its citizens. In such situations, every effort will be made to maintain operations, but employees will be assigned to carry out response activities suited to their skills and capabilities. *MON*

 



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