Hillsborough County Government logo or seal
Hillsborough County Government

Residential Services Coord (#RSVCCOGENP) GENP
$20.72-$32.89 Hourly / $3,591.47-$5,700.93 Monthly / $43,097.60-$68,411.20 Yearly


Performs general managerial/administrative duties at a residential facility for youth ages 11 to 17 years old, with responsibility for planning, scheduling, coordinating, budgeting, and controlling assigned resources to achieve department/section objectives.


Bachelor’s Degree with a major in a Social or Behavioral Science; and
Five years working with youth in a residential child welfare setting or child placement agency, to include at least 3 years of related managerial or supervisory experience of at least 4 subordinates; and
Possession of a valid Florida Driver License 

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.


Customer Commitment – Proactively seeks to understand the needs of our customers and provide the highest standard of service.
Dedication to Professionalism and Integrity – Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
Organizational Excellence – Takes ownership for excellence through one’s personal effectiveness and dedication to the continuous improvement of our operations.
Success through Teamwork – Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


Knowledge of federal, state, and local laws governing child welfare.
• Skill in effectively influencing actions and opinions of others.
• Skill in inspiring and motivating others to perform well.
• Ability to supervise multiple functions with full accountability for effective operation and results.
• Ability to establish and maintain effective working relationships.
• Ability to analyze and solve highly intricate and complex problems.
• Ability to exercise independent judgment.
• Ability to communicate effectively orally and in writing.
• Ability to use a computer and related software.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

  • Delegates work assignments to program staff in accordance with established policies/procedures and oversee the performance and implementation of those assignments.
  • Develops, implements, and monitors appropriate procedures for effective service delivery and administrative efficiency, and ensures quality in their execution.
  • Prepares performance evaluations for assigned staff.
  • Initiates requests for regular supervision and interim evaluation and goal setting.
  • Facilitates training to assigned staff and conducts in-service training sessions, as requested.
  • Responds to on-call crisis situations 24 hours per day, 7 days per week and may carry an agency-issued communication device (cell phone).
  • Assists in the development of organizational plans/policies related to professional standards and ensures implementation of such.
  • Provides periodic evaluative reviews and/or training to ensure staff understands and adheres to these standards.
  • Coordinates and integrates programs and services including admission, discharges, and service planning.
  • Assumes responsibility for the accuracy, quality, and timeliness of program reports, projects, schedules, and other record keeping.
  • Participates in interviewing, hiring, discipline, termination, and other relevant employment transactions, with guidance from higher level management staff.
  • Participates in management team meetings and other meetings, as required.
  • Coordinates resolution of basic facility and/or equipment issues.
  • Adheres to professional standards as outlined by the Division, Department of Children and Families, Department of Juvenile Justice, and other appropriate professional associations, and private funding sources.
  • Remains current in the field of service provided by the program through self-initiated avenues.

CLASS: rsvccogenp; EST: 10/20/2014 10:41:00 AM; REV: 10/20/2014 10:41:00 AM;