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Hillsborough County Government

Web Content Coordinator (#WBCOORGENP) GENP
$20.72-$32.89 Hourly / $3,591.47-$5,700.93 Monthly / $43,097.60-$68,411.20 Yearly




JOB OVERVIEW

Performs creative and technical work involved in writing, editing, and maintaining site standards for new development.  Works with web providers, graphic designers and developers for web pages and websites.  Exercises coordination responsibility with internal staff and external clients and vendors.

MINIMUM QUALIFICATIONS

A Bachelor's degree of Arts in English, Mass Communications, Journalism, Technical Writing, Information Architecture, and Three years of experience with high traffic websites and creating content and operating content management systems.

Or an equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service. ·       
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve. ·       
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations. 
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

The competencies required of positions in this job classification are a mix of public relations, journalism, copywriting, marketing, and content development. Depending on the specific position, successful employees in this job classification would require:  

  • Considerable knowledge of web issues to include; copyright, privacy, accessibility and useability.        
  • Experience with HTML and working knowledge of Search Engine Optimization (SEO) practices.        
  • Knowledge of basic business software, i.e. Microsoft Office Suite and web management software.       
  • Expert knowledge of basic mobile applications software on tablet computers and smartphones.        
  • Excellent web content writing skills.   
  • Skill in producing accurate and detailed reproduction of requested graphics. 
  • Extensive research and grammer skills.
  • Strong presentation skills for web training.     
  • Basic Adobe Photoshop skills and computer skills for software applications.
  • Ability to write web content for targeted audiences.        
  • Ability to to self direct work, understand instructions and deliver work that complies with established guidelines.       
  • Ability to help supervise junior content coordinators.      
  • Ability to proritize and mulitask.      
  • Ability to communicate effectively both verbally and in writing.          
  • Ability to work effectively with others.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.  

  • Formulates comprehensive program plans and strategies pertaining to developing and improving media content for the Hillsborough County website.
  • Work closely with departments and agencies to educate and train web content providers on proper content creation, site maintenance and best practices.
  • Conducts pertinent statistical research and program analysis within the areas of digital media and community relations planning to promote a positive informative relationship between county government and online community.
  • Develop content for digital outreach and online outreach campaigns to include enewletters, web blogs and other social media. 
  • Review online content on an ongoing basic and provide recommendations to department and agencies to improve their web presence.
  • Represent the department/agency at meetings, functions and events.  

CLASS: WBCOORGENP; EST: 10/1/2015; REV: ;