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Hillsborough County Government

Vehicle Service Dispatcher (#VEHSVDGEND) GEND
$10.06-$15.96 Hourly / $1,743.73-$2,766.40 Monthly / $20,924.80-$33,196.80 Yearly




JOB OVERVIEW

Performs duties dispatching, monitoring, and controlling vehicles responding to service request.

MINIMUM QUALIFICATIONS

Graduation from high school or possession of a GED Certificate.

Or an equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Working knowledge of the use and operation of computer, radio, and telephone systems.
  • Working knowledge of the functions, services, procedures, and regulations of the department to which assigned.
  • Working knowledge of Hillsborough County roads, streets, and traffic patterns.
  • Ability to operate computer aided dispatch, two way radio, and telephone systems.
  • Ability to clearly communicate information using two way radio and telephone systems.
  • Ability to read a street map.
  • Ability to plan, organize and prioritize work.
  • Ability to review and modify routes to maximize operational efficiency.
  • Ability to prepare and maintain records and reports.
  • Ability to work effectively with others.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
  • Receives calls from clients requesting service and assigns vehicle operators to specific routes.
  • Dispatches and maintains status of vehicles utilizing computer aided dispatch, radio and telephone systems.
  • Issues street address, routing instructions, and other information to vehicle operators.
  • Maintains records and reports of service requests rendered, available equipment and operational logs.
  • Performs other related duties as required.

ADDITIONAL REQUIREMENTS FOR SOME POSITIONS

Possession of a valid Driver License.

CLASS: VEHSVDGEND; EST: 4/12/1999; REV: 6/27/2012;