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Hillsborough County Government

Transportation Route Scheduler (#TRANRSGENI) GENI
$13.38-$21.25 Hourly / $2,319.20-$3,683.33 Monthly / $27,830.40-$44,200.00 Yearly


Performs duties developing, analyzing and modifying paratransit vehicle schedules using automated scheduling software.   Supervises and monitors daily route performance of assigned drivers and takes appropriate actions in response to accidents, incidents, vehicle breakdowns, and other irregularities that occur throughout the work day.


Graduation from high school or possession of a GED Certificate;

and One year of work experience as a route scheduler or dispatcher; and one year operating a passenger vehicle for hire or nonprofit organization transporting passengers.

Or an equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below; and

Possession of a valid Driver License.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Skilled in developing efficient paratransit route schedules.
  • Working knowledge of rules and regulations governing special needs transportation.
  • Working knowledge of providing service for people with disabilities, use of proper etiquette, and special accommodations relating to transportation.
  • Working knowledge of Hillsborough County roads and streets, traffic flow patterns and other affecting elements.
  • Working knowledge of job related computer software.
  • Working knowledge of basic vehicle mechanical functions and maintenance needs.
  • Ability to communicate effectively both orally and in writing.
  • Ability to prepare files and work related reports.
  • Ability to read a street map.
  • Ability to follow written and oral instructions.
  • Ability to work effectively with others.
  • Ability to evaluate data and develop logical conclusions.
  • Ability to use a computer and job relevant software.
  • Ability to work flexible hours that may vary based on operational needs.



Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

  • Designs, analyzes and modifies paratransit routes to maximize driver and vehicle resources for route efficiency; using computer aided scheduling/dispatching systems.
  • Manages computer data regarding all vehicle routing and scheduling assignments. 
  • Dispatches drivers daily and insures proper type vehicle is assigned based upon capacity and special needs. 
  • Supervises and monitors the daily work schedule of drivers.  Maintains and monitors daily work hours, overtime and leave requests.
  • Coordinates efforts in response to vehicle breakdowns, accidents and passenger concerns.
  • Coordinates with external customers/agencies to ensure transportation needs are met and service issues, special accommondations and time adjustments are properly addressed.
  • Participates in emergency evacuation and disaster recovery efforts.
  • Performs other related duties as required.


Sitting for extended periods of time in an office environment using a computer and other office and communication equipment throughout the work day.


Passing a background review prior to employment; and conformance to Departmental standards within the probationary period.