The Toll Operations Specialist is responsible for the resolution of toll operations-related customer disputes, issuance of Vehicle Registration Holds, Uniform Traffic Citations, and other toll enforcement procedures to registered vehicle owners who fail to pay The Tampa- Hillsborough Expressway Authority (THEA) for tolls per Florida Statute(s).
The Toll Operations Specialist reports to the Director of Toll Operations and is responsible for the generation of case evidence packages to support the above-mentioned function.
Graduation from an accredited four year degree granting college or university.
High School; and
JOB SPECIFIC COMPETENCIES
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.
CLASS: TOPSSPEXPL; EST: 5/20/2016; REV: ;