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Hillsborough County Government

Telephone Service Technician (#TELSTNGENK) GENK
$15.15-$24.06 Hourly / $2,626.00-$4,170.40 Monthly / $31,512.00-$50,044.80 Yearly


Performs technical duties installing, maintaining and repairing telephone equipment/systems.


Graduation from high school or possession of a GED certificate; and

Two years experience in the installation, maintenance or repair of PBX or key telephone systems.

Or an equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below; and

Possession of a valid Driver License.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Considerable knowledge of standard practices associated with telephone systems installation, modification, maintenance and repair.
  • Considerable knowledge of electronic PBX switch or key equipment.
  • Working knowledge of basic electricity and electronics.
  • Skill in the use and care of standard tools, equipment and testing devices for telephone service.
  • Skill in the operation of a computer terminal used in telephone systems.
  • Skill in the application of supervisory techniques.
  • Ability to interpret and work from technical manuals, diagrams, schematics and blueprints.
  • Ability to install, alter, troubleshoot and maintain a variety of communications systems and equipment.
  • Ability to work in confined spaces.
  • Ability to distinguish differences in wire and cable colors.
  • Ability to follow oral and written instructions to include technical publications.
  • Ability to work effectively with others.
  • Ability to prioritize work.
  • Ability to plan, organize and supervise the work of others.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
  • Installs Private Branch Exchange (PBX) switches, voice mail, fax and paging equipment to provide data and voice communications service.
  • Tests and troubleshoots PBX mainframe software, hardware, peripheral and other communications equipment to insure operational effectiveness.
  • Maintains telephone switch hardware, software, error tables and switch alarms to insure voice, data and facsimile communications.
  • Participates in telephone system analyses to collect data for changes and requests for quotes/proposals of services and/or equipment.
  • Serves as technical service liaison with telephone company service technicians and other telephone related equipment vendors.
  • Controls inventory of telephone switch equipment, to include voice mail, line/ network cards, rectifiers and modems.
  • Supervises support personnel.
  • Performs other related duties as required.

CLASS: TELSTNGENK; EST: 11/17/1993; REV: 8/14/2012;