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Hillsborough County Government

Telephone Service Support Specialist (#TELSSSGENG) GENG
$11.90-$18.88 Hourly / $2,062.67-$3,272.53 Monthly / $24,752.00-$39,270.40 Yearly


Performs minor technical and clerical support duties to maintain a telephone system and related equipment.


Graduation from high school or possession of a GED Certificate; and

Two years of telephone installation experience.

Or an equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below; and

Possession of a valid Driver License.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Working knowledge of personal computers and the operation of job related software.
  • Some knowledge of standard practices associated with telephone installation and repair.
  • Some knowledge of basic electricity and electronics.
  • Some knowledge of telephone billing procedures.
  • Skill in accurately entering data using a personal computer and job related software.
  • Skill in the use and care of standard tools, equipment and testing devices to install and maintain telephones.
  • Ability to locate, define and repair defective telephone equipment.
  • Ability to work in confined spaces.
  • Ability to follow oral and written instructions.
  • Ability to follow established procedures.
  • Ability to work effectively with others.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
  • Installs single and multi-line telephones.
  • Troubleshoots telephones and replaces defective parts to include receiver, base, pad caps and connective wiring.
  • Installs wiring into modular plugs using a modular amp gun and tests for correct voltage.
  • Monitors communications traffic flow reports to identify useage patterns.
  • Receives reports regarding telephone problems and determines appropriate service response.
  • Prepares service authorizations for installing, moving, and changing features on telephones.
  • Creates and updates a computerized telephone directory.
  • Updates computerized inventory of telephone equipment.
  • Reviews commercial telephone bills to verify accuracy and support cost controls.
  • Reviews equipment stock levels and recommends purchases as needed.
  • Prepares telephone communication activity reports.
  • Performs other related duties as required.

CLASS: TELSSSGENG; EST: 11/17/1993; REV: 8/14/2012;