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Hillsborough County Government

Telecommunications Engineer (#TELENGUNP3) UNP3
$29.55-$47.28 Hourly / $5,122.00-$8,195.20 Monthly / $61,464.00-$98,342.40 Yearly




JOB OVERVIEW

Performs engineering, installation, setup, configuration, upgrades, advanced troubleshooting for complex enterprise telecommunications systems, hardware, structured cabling, and peripheral equipment.  Manages complex enterprise technology projects related to structured cabling, equipment design and architecture of telecommunication rooms, buildings and pathways in accordance with established project management methodology.

MINIMUM QUALIFICATIONS

Bachelor’s Degree from an accredited college or university with a major in information technology or related engineering field.  And

Three years of experience providing engineering, installation, setup, upgrades, advanced troubleshooting for complex enterprise telecommunications systems, hardware, structured cabling, and peripheral equipment.  Or

Any equivalent combination of education (not less than a High School Diploma or GED), training and experience that would reasonably be expected to provide the job related competencies indicated as part of this position description.

CORE COMPETENCIES

Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service. 

Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve. 

Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations. 

Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

Considerable knowledge of industry project methodologies and use of documentation platforms for project and technical documentation.

Considerable knowledge of industry standards, characteristics, and features associated with telecommunications systems, structured cabling (including outside and inside plant), pathways, hardware, and network connectivity.

Considerable knowledge of building construction activities such as the installation of structured cabling systems, electrical rough-in, ceiling grid, and drywall completion.

Considerable knowledge and use of specialized test equipment and tools to diagnose, troubleshoot, design, plan, and repair structured cabling (including outside and inside plant) and pathways.

Considerable ability to organize, prioritize and manage projects, tasks and time to meet delivery dates.

Considerable ability to develop, edit, and present technical designs, network diagrams, project plans and other technical reports.

Considerable ability to use specialized telecommunication diagnostic and troubleshooting tools, including Fiber Optic and Network Analyzer test equipment and grounding test equipment.

Considerable ability to work effectively with others and provide superior customer service to end-users.

Communicate effectively both written and orally to end-users, vendors, management, and peers.

REPRESENTATIVE DUTIES

Engineers solutions using established technology standards to develop solutions for telecommunications systems, structured cabling (including outside and inside plant), pathways, hardware, and network connectivity.

Provides Tier-2 technical support for escalated complex issues in supporting multiple infrastructure platforms related to enterprise telecommunications systems, structured cabling (including outside and inside plant), pathways, hardware, and network connectivity.

Performs remedial troubleshooting, preventative/remedial maintenance, installation, configuration, and upgrades, for enterprise telecommunications systems, structured cabling (including outside and inside plant), pathways, hardware, and network connectivity.

Performs project management duties on complex technology projects in accordance with established project management methodology. Acts as team technical liaison for externally managed technology projects originating from the Enterprise Project Management Office as well as other Departments.  Provides project management mentoring for Network Administrators.

Works with vendors, clients, and other technical staff to resolve technical issues related to vendor-specific supported infrastructure.

Develops, edits, and presents, technical designs, network diagrams, project plans and other technical reports.

Drives a vehicle to remote locations to deliver, pickup, install and/or troubleshoot equipment problems.

PHYSICAL REQUIREMENTS

Speaking, Vision, Hearing, Sitting, Standing, Use of Office Machinery such as PCs, Smart Phones, Tablets, Calculators and Multi-Function Devices. Ability to lift 30lbs.

DUTIES AND RESPONSIBILITIES

Engineers solutions using established technology standards to develop solutions for telecommunications systems, structured cabling (including outside and inside plant), pathways, hardware, and network connectivity.

Provides Tier-2 technical support for escalated complex issues in supporting multiple infrastructure platforms related to enterprise telecommunications systems, structured cabling (including outside and inside plant), pathways, hardware, and network connectivity.

Performs remedial troubleshooting, preventative/remedial maintenance, installation, configuration, and upgrades, for enterprise telecommunications systems, structured cabling (including outside and inside plant), pathways, hardware, and network connectivity.

Performs project management duties on complex technology projects in accordance with established project management methodology.

Acts as team technical liaison for externally managed technology projects originating from the Enterprise Project Management Office as well as other Departments. 

Provides project management mentoring for Network Administrators. Works with vendors, clients, and other technical staff to resolve technical issues related to vendor-specific supported infrastructure.

Develops, edits, and presents, technical designs, network diagrams, project plans and other technical reports.

Drives a vehicle to remote locations to deliver, pickup, install and/or troubleshoot equipment problems.


CLASS: TELENGUNP3; EST: ; REV: 11/1/2019;