Hillsborough County Government logo or seal
Hillsborough County Government

Telecommunicator (#TELECMFTCI) FTCI
$17.25-$29.50 Hourly / $2,990.00-$5,113.33 Monthly / $35,880.00-$61,360.00 Yearly




JOB OVERVIEW

Performs duties receiving and directing emergency and non-emergency calls and utilizing emergency communications equipment to dispatch emergency response personnel to provide timely response to requests for assistance.

MINIMUM QUALIFICATIONS

Graduation from high school or possession of a GED Certificate; and 

Possesion of a valid Driver's License.

Or

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Working knowledge of the communication center standard operating procedures, regulations and 911 system.
  • Working knowledge of Agency policies, procedures and guidelines. Some knowledge of effective communication techniques.
  • Some knowledge of digital and audio communications equipment operation.
  • Some knowledge of computerized mapping systems and related software use and application.
  • Some knowledge of law enforcement, emergency medical or fire terminology.
  • Ability to respond to emergency situations in a calm and controlled manner.
  • Ability to accurately assess emergency information and make correct decisions.
  • Ability to operate a multi-line or computerized telephone, digital, audio or radio communications equipment. Ability to use a computer and related software.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to follow oral and written instructions.
  • Ability to locate offices, agencies or individuals promptly through directories or other information sources.
  • Ability to work under stressful conditions.
  • Ability to maintain confidential information.
  • Ability to work effectively with others.
  • Ability to follow established procedures.
  • Ability to accurately sort, file, and retrieve material using alphabetical, numerical or chronological systems.
  • Ability and willingness to work rotating shifts including nights, weekends and holidays.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Receives 911 and non-emergency calls, quickly and calmly assesses the situation, enters information into the Computer Aided Dispatch (CAD) system for agency dispatch and/or redirects them to specific or alternate emergency responding agencies or departments.
  • Connects conference calls involving two or more parties to render timely emergency assistance.
  • Dispatches emergency response personnel using digital and/or analog voice communications equipment, and/or an emergency computer dispatch system.
  • Creates reports to identify incorrect location information received through the Automatic Location Information system, in order to initiate corrective actions.
  • Pinpoints the location of emergency/non-emergency calls initiated from land lines or cellular phones using a Global Positioning System (GPS) and initiates emergency call-backs to obtain additional information or to follow-up on disconnected calls.
  • Types memoranda and reports, and duplicates or edits emergency call recordings, in response to court subpoenas and public records requests and may be required to testify in court in order to provide an accurate account of information received from emergency/non-emergency calls for assistance.
  • Maintains records and reports, including shift reports and operational logs.
  • Performs other related duties as required.  

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

ADDITIONAL REQUIREMENTS FOR SOME POSITIONS

  • No illegal drug use within the past 36 months or after 30 years of age.
  • No illegal drug sale.
  • No felony convictions or misdemeanor convictions involving perjury, false statement or domestic violence.
  • Meet all medical, physical and psychological requirements.
  • Completion of a background investigation.
  • Possession of a First Aid, Cardiopulmonary Resuscitation (CPR), Public Safety Telecommunicator (PST), International Academy of Emergency Dispatch Fire and Medical, and FCIC/NCIC Certifications during the initial probationary period.  

SPECIAL PROBATIONARY NOTE

A one year probationary period is required for all new hires and employees new to the department.

SUBSTITUTION

  • Successful completion of the Telecommunicator Trainee program.

CLASS: TELECMFTCI; EST: 10/1/2015; REV: ;