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Hillsborough County Government

Telecommunications Analyst (#TELEANGENS) GENS
$25.69-$40.78 Hourly / $4,452.93-$7,068.53 Monthly / $53,435.20-$84,822.40 Yearly


Performs duties designing, developing, analyzing, installing and maintaining complex telecommunications systems and peripheral equipment to maintain network connectivity in support of business operations of the unit to which assigned.



A Bachelor’s Degree in Information Technology or related engineering field; and
Three years of experience in engineering, installation, setup, upgrades, and advanced troubleshooting for complex enterprise telecommunications systems, hardware, structured cabling, and peripheral equipment.



Any equivalent combination of education, training and experience that would reasonably be expected to provide the job related competencies noted.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Knowledge of industry standards, characteristics, and features associated with telecommunications systems, structured cabling (including out and inside plant), pathways, hardware, and network connectivity.
  • Knowledge of referencing organizational standards including but not limited to Electronic Industries Alliance (EIA), Telecommunications Industry Association (TIA), National Fire Protection Association (NFPA), National Electric Code (NEC), American National Standards Institute (ANSI), OSHA, HIPAA Security Standards, FCC, and ISO Security Standards. 
  • Knowledge of building construction activities, such as the installation of structured cabling systems, electrical rough-in, ceiling grid, and drywall completion, generally starting at the 50% completion point through final acceptance.
  • Knowledge of project management principles and techniques for project milestones, critical path, and infrastructure cost and schedule information. 
  • Knowledge and use of specialized test equipment and tools to diagnose, troubleshoot, design, plan, and repair structured cabling (including outside and inside plant) and pathways.
  • Ability to organize, prioritize, and manage projects, tasks, and time to meet delivery dates. 
  • Ability to develop, review, edit, and present technical project documentation, architecture design documents, building plans, floor plans, as well as other technical reports/documentation.
  • Ability to use specialized telecommunication diagnostic and troubleshooting tools, including fiber optic and network analyzer test equipment and grounding test equipment.
  • Ability to troubleshoot complex technical issues associated with fiber optic and copper structure cabling and network connectivity.
  • Ability to work effectively with multiple vendors, contractors, project managers, and clients.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on the particular agency, division, department to which they are assigned, individual employees may perform all or any of the duties described below.

  • Performs engineering, installation, setup, configuration, upgrades, advanced troubleshooting for complex enterprise telecommunications systems, hardware, structure cabling, and peripheral equipment.
  • Manages complex enterprise technology projects related to structured cabling, equipment design, and architecture of telecommunication rooms, buildings, and pathways in accordance with established project management methodology.
  • Engineers solutions using established technology standards to develop solutions for telecommunications systems, structured cabling (including outside and inside plant), pathways, hardware, and network connectivity.
  • Provides Tier-2 technical support for escalated complex issues in supporting multiple infrastructure platforms related to enterprise telecommunications systems, structured cabling, pathways, hardware, and network connectivity.
  • Performs remedial troubleshooting, preventative/remedial maintenance, installation, configuration, and upgrades, for enterprise telecommunications systems, structured cabling (including outside and inside plant), pathways, hardware, and network connectivity.
  • Performs project management duties on complex technology projects in accordance with established project management methodology.
  • Act as team technical liaison for externally managed technology projects originating from the enterprise project management office as well as other departments. 
  • Provides project management mentoring for network administrators.
  • Works with vendors, clients, and other technical staff to resolve technical issues related to vendor specific supported infrastructure.
  • Develops, edits, and presents, technical designs, network diagrams, project plans, and other technical reports. 
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


Possession of a valid Driver License.

CLASS: TELEANGENS; EST: 10/29/2013; REV: ;