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Hillsborough County Government

Telecommunications Technician (#TCMTCHGENP) GENP
$20.72-$32.89 Hourly / $3,591.47-$5,700.93 Monthly / $43,097.60-$68,411.20 Yearly




JOB OVERVIEW

Performs duties maintaining, troubleshooting, repairing and installing county wide telecommunications systems and peripheral equipment, including structured cable and wireless/mobile where applicable to maintain network connectivity in support of business operations of the unit to which assigned.

MINIMUM QUALIFICATIONS

Graduation from high school or possession of a GED Certificate; and

Four years of experience troubleshooting and repairing various components such as structured cabling systems (fiber optic and Ethernet) for local area networks, wireless/mobile telecommunications equipment, telephone keys systems, VOIP systems, fire/burglar alarm panels, and fuel monitoring systems.

 

OR

Any equivalent combination of education, training and experience that would reasonably be expected to provide the job related competencies noted.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Technical familiarity with telecommunications systems and the interrelationship of these systems with other computer equipment used by the organization to which assigned.
  • Working knowledge of telecommunications computer systems hardware and software used by the organization to which assigned.
  • Working knowledge of telecommunications equipment used to test and repair telecommunication systems.
  • Knowledge of functions, services, procedures and regulations of the organizations to which assigned.
  • Knowledge of cellular and personal communication systems.
  • Knowledge of wireless data technologies
  • Knowledge of conventional VHF/UHF two way radio systems and equipment, and trunked radio systems and equipment.
  • Knowledge of the budget and procurement processes of the organization to which assigned.
  • Skill in the use of telecommunications diagnostic and repair tools.
  • Ability to collect, organize and analyze data and develop logical conclusions.
  • Ability to diagnose telecommunications hardware and software problems and take corrective action to resolve problems.
  • Ability to read and understand technical manuals and schematics.
  • Ability to train other technicians and users.
  • Ability to work effectively with others.
  • Ability to communicate effectively both orally and in writing.

 

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on the particular agency, division, department to which they are assigned, individual employees may perform all or any of the duties

described below.

  • Maintains, troubleshoots, repairs, installs, and tests telecommunications systems and peripheral equipment to ensure business operations are sustained.
  • Assists departments with wireless operational difficulties and service related problems. Troubleshoots technical issues and coordinates problem resolution.
  • Assists designers, analysts and management to evaluate and design telecommunications networks that best support business operations.
  • Participates in specification development and selection of telecommunications systems that best support business operations.
  • Develops project plans for wireless technology initiatives and manages wireless technology project implementations.
  • Monitors and troubleshoots sophisticated data communications systems operational difficulties to determine if problems exist in communications lines, hardware or software and repairs as necessary.
  • Delivers, picks up, installs and/or troubleshoots telecommunications equipment at remote locations to maintain operational capabilities with host site.
  • Develops operating controls and procedures for personnel and trains operators and terminal users in the use of diagnostics.
  • Manages the telecommunications inventory and sets up software files for remote telecommunications sites and equipment
  • Serves as liaison with equipment vendors and the telecommunications company for the proper installation, operation, and maintenance of operating systems. Acts as Liaison for any radio communication system related projects and technical enhancements with other County agencies.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


CLASS: TCMTCHGENP; EST: 11/12/2008; REV: 10/29/2013;