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Hillsborough County Government

Telecommunications Technician (#TCMTCHCLKP) CLKP
$23.78-$37.73 Hourly / $4,121.87-$6,539.87 Monthly / $49,462.40-$78,478.40 Yearly




JOB OVERVIEW

Performs duties maintaining, troubleshooting, repairing and installing county wide telecommunications systems and peripheral equipment, including structured cable and wireless/mobile where applicable to maintain network connectivity in support of business operations of the unit to which assigned.

MINIMUM QUALIFICATIONS

Graduation from high school or possession of a GED Certificate; and
Four years of experience troubleshooting and repairing various components such as structured cabling systems (fiber optic and Ethernet) for local area networks, wireless/mobile telecommunications equipment, telephone keys systems, VOIP systems, fire/burglar alarm panels, and fuel monitoring systems.  

Or
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Technical familiarity with telecommunications systems and the interrelationship of these systems with other computer equipment used by the organization to which assigned.
  • Working knowledge of telecommunications computer systems hardware and software used by the organization to which assigned.
  • Working knowledge of telecommunications equipment used to test and repair telecommunication systems.
  • Knowledge of functions, services, procedures and regulations of the organizations to which assigned.
  • Knowledge of cellular and personal communication systems.
  • Knowledge of wireless data technologies.
  • Knowledge of conventional VHF/UHF two way radio systems and equipment, and trunked radio systems and equipment.
  • Knowledge of the budget and procurement processes of the organization to which assigned.
  • Skill in the use of telecommunications diagnostic and repair tools.
  • Ability to collect, organize and analyze data and develop logical conclusions.
  • Ability to diagnose telecommunications hardware and software problems and take corrective action to resolve problems.
  • Ability to read and understand technical manuals and schematics.
  • Ability to train other technicians and users.
  • Ability to work effectively with others.
  • Ability to communicate effectively both orally and in writing.  

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Maintains, troubleshoots, repairs, installs, and tests telecommunications systems and peripheral equipment to ensure business operations are sustained.
  • Assists departments with wireless operational difficulties and service related problems.
  • Troubleshoots technical issues and coordinates problem resolution.
  • Assists designers, analysts and management to evaluate and design telecommunications networks that best support business operations.
  • Participates in specification development and selection of telecommunications systems that best support business operations.
  • Develops project plans for wireless technology initiatives and manages wireless technology project implementations.
  • Monitors and troubleshoots sophisticated data communications systems operational difficulties to determine if problems exist in communications lines, hardware or software and repairs as necessary.
  • Delivers, picks up, installs and/or troubleshoots telecommunications equipment at remote locations to maintain operational capabilities with host site.
  • Develops operating controls and procedures for personnel and trains operators and terminal users in the use of diagnostics.
  • Manages the telecommunications inventory and sets up software files for remote telecommunications sites and equipment.
  • Serves as liaison with equipment vendors and the telecommunications company for the proper installation, operation, and maintenance of operating systems.
  • Acts as Liaison for any radio communication system related projects and technical enhancements with other County agencies.
  • Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


CLASS: TCMTCHCLKP; EST: 8/19/2013 2:26:00 PM; REV: 10/29/2013;